Job Description
- Field Teams:
- Monitor Field Team groups for escalations and assistance requests.
- Collaborate with Tier 4 engineers for advanced troubleshooting and issue resolution.
Apex Support:
- Provide support on Apex (internal system) for tickets raised by the Customer Experience team.
- Address issues reported on NOC escalation groups and escalate to Tier 4 when necessary.
Nodes:
- Alert on nodes experiencing low capacity or high client saturation.
- Apply logical troubleshooting to identify and resolve performance issues.
- Utilize PRTG to detect recurring sector issues and add problematic customers for connection tracking (PING, TRAFFIC, UPTIME).
- Optimize network performance by monitoring and tracking performance issues, addressing network problems, and collaborating with other network engineers.
General Duties:
- Carry out all instructions and directives as required by the NOC Manager, based on operational requirements.
Job Experience and Skills Required:
- 2–3 years of hands-on experience in a Network Operations Center (NOC) role.
- Strong troubleshooting and diagnostic skills.
- Proficiency with network monitoring tools (e.g., PRTG) and logical problem-solving.
- Solid understanding of network performance optimization and incident management.
- Ability to collaborate effectively with Tier 4 engineers and cross-functional teams.
Apply now!
For more exciting IT vacancies, please visit: www.********.co.za
I also specialise in recruiting in the following:
- Software Developers
- Mobile Developers
- Business and Systems Analysts
- BI and SQL Experts
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
For more information, contact:
Lameez Mohamed
Specialist Recruitment Consultant
Connect with me on LinkedIn! www.********.co.za
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Always arrive 10-15 minutes early for interviews to show punctuality and reliability.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Boksburg: Internal Sales Consultant posted by Kenesis
About the Company:We are a dynamic marketing company helping businesses grow online through Google Ads, Facebook Ads, and website design.…
View JobJohannesburg South: Actuarial Analyst posted by Network Finance
Key Responsibilities:Build, nurture, and expand strong, mutually beneficial client partnerships.Develop compelling product positioning strategies and...
View JobJohannesburg North: Actuary Manager posted by Network Finance
Key Responsibilities:- Assist with the development, testing, and validation of market risk models.- Support consulting projects across banking clients...
View JobWestern Cape: Client Relationship Coordinator posted by Manpower Group
Duties & ResponsibilitiesLead Screening & QualificationContact inbound and outbound leads to assess interest and fit.Ask qualifying questions to determine...
View JobGauteng: Sales Representative posted by Phakisa Holdings
Sales RepresentativeType: Temporary Location: JHB - BenoniDuties and Responsibilities:Sell products and services to potential customersBuild relationships...
View JobHotazel: Mine Technical Services Manager posted by Hire Resolve
Description:Hire Resolve's Client is currently looking for an experienced Mine Technical Services Manager to join their mining company based in…
View Job
Browse Employers
Job Alerts