Centurion: Product Support & Implementation Consultant (Centurion)

Duties and Responsibilities: Product Support & Client Assistance Provide day-to-day support for clients using the software Troubleshoot and resolve technical or functional issues Respond to client queries promptly and professionally Maintain documentation of support cases and solutions for knowledge sharing Workflow Design & Implementation Configure and set up client-specific workflows in the software Analyze client business processes and map them to system capabilities Recommend workflow optimizations to improve efficiency and effectiveness Ensure workflows align with business requirements and software best practices Testing & Quality Assurance Participate in testing of new releases, updates, or patches Validate system functionality against business requirements Identify, document, and communicate bugs or enhancement needs to the development team Assist in regression testing and post-release validation Reporting & Analytics Build and maintain dashboards and reports using Power BI Analyze system and client data to provide actionable insights Generate standard and ad hoc reports for clients or internal stakeholders Ensure data accuracy, integrity, and timely reporting Client Onboarding & Training Assist new clients during system implementation and onboarding Provide training on workflows, reports, and key software features Create user guides, training materials, and documentation Stakeholder Collaboration Act as a bridge between clients and internal teams for system configuration and issue resolution Provide feedback from clients to support product improvements Continuous Improvement Identify opportunities to enhance system usability, client experience, and support processes Recommend improvements to workflows, reporting, or support procedures Stay up-to-date with product updates, features, and best practices Required Skills and Qualifications Bachelors degree in Business, IT, Information Systems, or a related field 2 years in product support, business analysis, or software implementation Experience with workflow configuration and business process mapping Strong Power BI skills for reporting and dashboard creation Familiarity with testing and QA processes Excellent problem-solving and analytical skills Strong verbal and written communication skills Customer-focused with the ability to manage multiple client relationships Additional Requirements Drivers License and Own Transport Local / International travel may be required Overtime will be required