Centurion: Senior Contract Administrator posted by Bidvest Protea Coin

• Administer all vetting-related invoices, reports, and reconciliations.
• Track and follow up on outstanding payments to ensure timely collection.
• Escalate overdue accounts and collaborate with finance to mitigate risks.

 Customer Account Management

• Act as the primary point of contact for vetting-related customer queries and disputes.
• Provide accurate, professional, and timely responses supported by service documentation.
• Maintain positive relationships with customers through effective communication.

 Process Administration & Improvement

• Document, update, and streamline vetting-to-payment workflows.
• Implement SOPs and billing timelines to improve turnaround times.
• Identify administrative gaps and propose improvements for greater efficiency.

 Accountability & Reporting

• Maintain accurate records of payments, reconciliations, and customer correspondence.
• Produce monthly debtor and payment status reports for management review.
• Take ownership of vetting payment activities, ensuring compliance with company standards.

 Key Deliverables

• Timely collection of vetting-related payments.
• Accurate, up-to-date debtor reporting.
• Documented processes and SOPs to support operational efficiency.
• Positive customer feedback on payment-related engagements

Performance Metrics

• % reduction in overdue vetting accounts.
• Accuracy of debtor reconciliations and reports.
• Average turnaround time for query resolution.
• Documented process improvements implemented.

 
 
Preferred qualifications/attributes/skills: 
 
Key Skills & Competencies

• Strong administrative and organizational skills.
• Excellent attention to detail and accuracy.
• Effective communication and customer service orientation.
• Ability to prioritize workload and manage multiple deadlines.
• Proactive and accountable with a problem-solving mindset

Qualifications & Experience

• Diploma in Finance, Business Administration, or equivalent (degree advantageous).
• Minimum 3 years’ experience in accounts administration, debtor control, or financial operations.
• Exposure to vetting, compliance, or security service environments preferred.
• Strong proficiency in MS Office (Excel, Word, Outlook) and financial systems
• Clean disciplinary, criminal and credit record.