Job Description
About the Role
The role of Reservations in Constantia involves managing and processing booking enquiries efficiently and accurately, ensuring a seamless reservation experience for clients. The post holder is responsible for providing timely and professional service, handling incoming booking requests via telephone, email, and online platforms.
Key Responsibilities
- Handle incoming booking requests via telephone, email, and online platforms promptly and professionally.
- Enter reservations accurately into the booking system, ensuring all client details and preferences are correctly recorded.
- Confirm bookings with clients and provide relevant information regarding availability, pricing, and terms and conditions.
- Manage cancellations, amendments, and special requests efficiently, adhering to company policies.
- Maintain up-to-date knowledge of products, services, and promotions to provide accurate information to clients.
- Collaborate with other departments to coordinate client requirements and resolve any booking issues.
- Monitor reservation systems for errors or discrepancies and take appropriate action to rectify them.
- Maintain confidentiality of client information and comply with data protection regulations at all times.
- Generate regular reports on reservations activity to assist management with business analysis and planning.
Requirements
- Good general education, including a minimum of GCSEs or equivalent, with passes in English and Mathematics.
- Proven experience in a reservations, customer service, or similar administrative role.
- Experience working with booking or reservation systems is required.
- Demonstrated ability to manage multiple enquiries simultaneously in a busy environment.
Qualifications
- A secondary school qualification is essential.
- Additional training or certification in hospitality, travel, or customer service is advantageous.
Salary & Benefits
No information available.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Cape Town City Centre
The admin, clerical, and secretarial sector plays a vital role in the Cape Town City Centre job market, typically employing individuals to provide administrative support to various industries. Generally, these roles are common in sectors such as finance, technology, and manufacturing, where efficient organisational skills are essential. Often, these positions require adaptability and a strong work ethic.
Typically, salaries for admin, clerical, and secretarial roles in Cape Town City Centre vary widely depending on factors like experience, company size, and industry sector. Broadly speaking, entry-level positions often fall within the R25 000 to R35 000 per annum range, while more senior roles may command salaries between R40 000 and R70 000 per annum. However, it’s essential to note that actual salaries can differ significantly based on individual circumstances.
Common skills for admin, clerical, and secretarial roles in Cape Town City Centre include proficiency in Microsoft Office software, strong communication and interpersonal skills, attention to detail, organisational abilities, time management, and basic computer programming skills. These skills are often essential for performing tasks such as data entry, record-keeping, and customer service.
The admin, clerical, and secretarial sector is also common in the financial services sector, technology industry, manufacturing sector, and other industries that require administrative support. In these sectors, individuals with strong organisational and communication skills are in high demand.
Career development opportunities for individuals in admin, clerical, and secretarial roles in Cape Town City Centre often involve progression to senior administrative positions or transition into related fields like human resources, project management, or business administration. With experience and additional training, individuals can also explore career paths in areas like business analysis or data analysis.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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