Durban: Account Manager – KZN

About the Role

A forward-thinking company specializing in cost-efficient and innovative business solutions, situated in KwaZulu-Natal, is seeking an Account Manager. This individual will be responsible for implementing and overseeing best practice scheme administration systems and processes in alignment with the company’s strategic objectives.

Key Responsibilities

• Scheme Account Management: Accountable for the overall efficiency and effectiveness of the Scheme’s operations.
• Responsible for continuous improvement and increasing overall efficiency and effectiveness for the Scheme’s operations through the streamlining and enhancement of existing processes and practices.
• Responsible for effectively collaborating with the policy administration department to ensure deliverables are met.
• Responsible for developing and maintaining productive working relationships with their internal support functions and business enablers.
• Pro-actively partnering with IT and Project Office to facilitate continuous improvement.
• Ensures that the principles of TCF (Treating Customers Fairly) are embodied in the processes and practices used in managing the Scheme.

• Financial Reporting and Analysis: Responsible for aligning the scheme accounting processes to effectively support the scheme operations.
• Accountable for providing the business partners with accurate, complete and value adding financial and operational reports and underwriting deliverables.
• Accountable for ensuring that the delivery of reports are as per agreed SLA’s.
• Responsible for reviewing the scheme financial reports to ensure that they are accurate and complete.
• Responsible for reviewing and analysing data and reports with the intention of understanding trends, anomalies, and errors.

• Relationship Management: Responsible for developing and maintaining productive and positive working relationships with their business partners through understanding, anticipating, and meeting their expectations.
• Responsible for providing excellent service through on-going engagement, responsiveness and diligent resolution of matters raised.
• Responsible for the quality of outputs to business partners and their policyholders.
• Responsible for building and maintaining productive working relationships within the organisation.

• Leading and Managing People: Effectively align to the framework of the Leadership Attributes at the company, as documented. Consistently exhibit the desired outcomes of Excellence, Relationships, Responsiveness, Accountability and Teamwork.

Requirements

• Com Degree or equivalent level Accounting Diploma is required.
• An Accounting “major” would be preferable.
• Proven track record in leading, managing and coaching a team is required.
• At least 5 years previous related working experience in a corporate entity is required with demonstrated supervisory and management experience.
• Experience in working with advanced Excel is required.
• Proficient in the preparation and analysis of reports.

Qualifications

No formal qualifications mentioned.