Durban: Analytics & Customer Insights Specialist posted by Sharon Nurock Recruitment cc
Posted on 2025-07-27 00:00:00
| Employer | Sharon Nurock Recruitment cc |
|---|---|
| Category | FMCG Retail |
| Location | Kwazulu-Natal / Durban |
Job Summary
- Degree in Economics, Business, or Marketing.
- Minimum 5 years working experience on related projects – data science, data integration, strategy into action and commercial return analysis.
- Proficient with tools, systems and procedures required to accomplish the job (MS Office, MS Excel (Advanced), Power BI / BI Applications).
- BACCM process an advantage, SQL an advantage.
Skills and Competencies:
- Strong document creation and process development skills.
- Good business analysis skills and customer orientation.
- Excellent analytical and proven problem-solving capability.
- Exceptional accuracy and extreme attention to detail.
- Precise planning and excellent organisational/administration skills.
- A high degree of confidentiality, emotional maturity, ethical values and integrity.
- Must have a high stress tolerance and the ability to work efficiently under pressure.
- Ability to work at all levels of the business and engage with senior business customers.
- Must be collaborative, influential, and rational.
- Quality orientated and self-driven to achieve results.
Key Performance Areas:
Report to the Customer Insights Hub Manager:
- Analyse and understand the current business environment, business strategies, and trends in the industry.
- Operate confidently within business strategy, current trends and developments in the retail industry.
- Improve and maintain the systems and operational processes within a specific domain.
- Assess business cases, feasibility, and risk, considering underlying business architecture.
- Liaise with business on a regular basis to co-ordinate initiatives, provide feedback, highlight risks and discuss issues.
- Develop actionable insights from data to support key business decisions internally and externally with suppliers with the aim of increasing revenue and driving growth.
- Translate initiatives into feasible action plans in collaboration with suppliers and business stakeholders.
- Use deep dive analytics, and category, shopper and market insights to develop strategies that promote promotion optimisation, effective pricing strategies, category expansion and brand growth.
- Work with suppliers to fully understand their insights needs and develop strategies for delivering on supplier objectives.
- Support suppliers to access and fully leverage the insights technology platform.
- Collaborate across teams and functions to fully leverage data and shift mindsets from facts and findings to insights and evidence that drive sound business decisions.
- Layer shopper behavioural and/or attitudinal data research to inform the integration of customer, consumer, and shopper understanding in order to address key business objectives.
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