Durban: Assistant Store Manager – KwaZulu Natal ( South )

March 26, 2026 Jobs in Durban

Job Description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth. Key Responsibilities: Operational Management Drive store performance to achieve and exceed sales targets. Maximise income streams through effective promotion of add-ons, GP, and other revenue channels. Ensure consistent implementation of merchandising and marketing standards. Attract and retain a strong and loyal customer base. Inventory Management Oversee inventory controls and ensure effective stock management. Monitor store performance in line with stock availability and customer demand. Customer Service Ensure exceptional customer experiences that exceed expectations. Review and act on Mystery Shopper reports and customer feedback. Resolve product and service-related complaints quickly and effectively. Lead by example in reinforcing a customer-first culture among staff. People Management Train, develop and motivate staff to reach full potential. Plan for succession and promote internal growth. Manage performance consistently and fairly. Foster a positive, engaging and productive working environment. Administration & Compliance Ensure strict adherence to company policies, systems, and procedures. Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files. What We’re Looking For: Proven retail management experience Strong leadership and people management skills Excellent communication and organisational skills Target and results-oriented mindset Passion for customer service and retail excellence Working Hours: Retail hours, including weekends and public holidays. We are seeking a candidate who is willing to relocate within the KwaZulu-Natal South region, including Port Shepstone, Margate, Scottburgh, Hibberdene , as required for this position.

View Job Western Cape: Merchandiser posted by The Workforce Group Ltd

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About Retail / wholesale Jobs in eThekwini

The retail and wholesale sector in eThekwini is an essential part of the city’s economy, with many multinationals operating in the area. Typically, job seekers in this field can expect to find opportunities across a range of industries, including retail, manufacturing, and logistics. Generally, these roles involve working in warehouses, stores, or distribution centers, interacting with customers and managing inventory.

Salary expectations for retail and wholesale positions vary widely depending on factors such as experience, company size, and industry sector. While it is difficult to provide exact figures, broad salary ranges can be estimated. Typically, entry-level positions may offer salaries within the R20 000 – R30 000 range per annum, while more senior roles can command salaries between R40 000 – R80 000 or more per annum, depending on the specific requirements of the position and the individual’s level of experience.

Common skills required for retail and wholesale roles include excellent communication and customer service skills, as well as the ability to work in a fast-paced environment. Other essential skills include inventory management, basic math skills, and a willingness to learn new technologies. In some cases, proficiency in English, Afrikaans, or other languages may be beneficial for roles working with international customers.

Industries that commonly employ retail and wholesale staff include the financial services sector, technology industry, manufacturing sector, and logistics providers. These sectors often require employees who are able to work independently, manage multiple tasks, and maintain high levels of customer satisfaction.

View Job Gauteng: Fresh Produce Buyer posted by Tumaini Consulting

For those interested in advancing their careers in retail and wholesale, there are many opportunities for development and progression. Typically, experienced staff can move into supervisory or management roles, where they can oversee teams and implement new strategies. With further experience and training, individuals may also be able to transition into specialized fields such as logistics or supply chain management.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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