Central Johannesburg: Banking Call Centre posted by Merchants SA Pty Ltd

About the Role

Join our dynamic team delivering world-class customer service for a leading international bank. As the first point of contact for US-based customers, you will handle inbound calls, respond to account and loan inquiries, manage service requests, resolve complaints, and build strong customer relationships.

Key Responsibilities

• Engage in professional conversations to understand customer needs.
• Ask relevant questions to identify the root cause of issues.
• Use banking tools and systems to process requests and provide accurate information.
• Handle service-related concerns, complaints, and account queries.
• Upsell and cross-sell relevant products where appropriate.
• Maintain confidentiality and accuracy in all customer interactions.

Requirements

• Education: Matric / NQF Level 4
• Experience: At least 12 months customer service experience
• Contact Centre experience advantageous

Qualifications

• Clear Credit, criminal, and fraud checks
• Education verification (NQF Level 4)

Salary & Benefits

Not specified