Durban: Assistant to Head of Customer Service posted by Riseup Management

Key Responsibilities

Executive & Administrative Support

• Provide full administrative support to the HoCS
• Act as gatekeeper and first point of contact for internal and external stakeholders
• Manage correspondence (emails, memos, letters)
• Screen telephone calls and respond to queries (in person, telephonically and via email)
• Coordinate meetings, conferences, staff meetings, and events
• Anticipate HoCS requirements ahead of meetings and engagements
• Prepare reports, presentations, and complex documentation
• Manage travel arrangements and expense claims
• Maintain schedules and contact lists.

Operational & Departmental Support

• Assist in managing daily operations to ensure a safe, positive, and profitable working environment
• Maintain accurate company and departmental record systems
• Maintain filing systems and employee management records
• Oversee office services and administrative team operations
• Assist in developing office policies and workflow procedures
• Vendor coordination and procurement of office equipment and supplies
• Verify expense claims
• Assist with financial reporting information gathering
• Customer accounts management
• Credit applications and supplier management
• Commercial project management support
• Manage housekeeping within the department
• Handle post and courier services
• Provide event management support
• Perform additional duties for the overall benefit of the company.

Minimum Requirements

Qualifications

• Post-Matric Diploma or Higher Certificate (NQF 6) in Secretarial or Administration discipline

Experience

• Minimum 4 – 5 years’ experience in a similar role
• Experience within a pressured, customer-centric environment
• Strong numeracy and literacy skills

Computer Literacy

• Advanced Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Baan system knowledge advantageous.

Key Competencies & Skills

• Exceptional administrative and organizational skills
• Strong analytical and critical thinking ability
• High level of professionalism and confidentiality
• Excellent written and verbal communication skills (English)
• Ability to anticipate needs and work proactively
• Strong problem-solving ability
• Accuracy and attention to detail
• Ability to work independently with minimal supervision
• Strong time management skills
• Ability to handle pressure and meet deadlines
• Sound decision-making ability
• High level of integrity and dependability.

Personal Attributes

• Self-motivated and highly driven
• Assertive and confident
• Dedicated and helpful
• Friendly yet professional
• High tolerance for stress
• Organized and responsible
• Innovative thinker.

Note: Only shortlisted candidates will be contacted