Durban: Call Center Manager/ Team Leader posted by Business Capital Group
Posted on 2025-05-21 00:00:00
Employer | Business Capital Group |
---|---|
Category | Telecommunication |
Location | Kwazulu-Natal / Durban |
Job Summary
Call Centre Team Manager (Debt Collection)
About this role: To manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes.
Minimum requirements (Qualifications and Experience)
Grade 12/ Matric
A Degree/Diploma in any related field will be an advantage.
3 5 years of work experience in a Debt Collection Environment
Knowledge of the function, process in a Call Centre Environment
Track record of Coaching a Team
Good written and verbal communication
Proficiency in MS Office and Excel.
Decisiveness and initiation.
Persuasive
Influential
Analytical
Adapting and responding to change.
Goal Driven
Key Responsibilities:
Implement a performance and consequence framework to address non-performers within Acceptable time frames.
Manage agents who do not meet required performance standards through the internal improvement programme.
Identify & develop remediation plans to address undesirable team behaviour.
Deploy bespoke retention and development plans for key employees.
Remain below agreed attrition thresholds.
Achieve total collections against set client targets.
Attain a minimum of 1st or 2nd ranking across all Mandates with 2 or more peer competitors.
Meet and exceed stipulated financial targets as per mandates.
Optimize operational productivity outputs as per agreed mandate performance remediation plans.
Behavioural actions will be held accountable against the new Agency Leadership pledge.
Assist new hires such that they are productive on the floor in the shortest possible time frame.
Client Interaction, where required Daily/Weekly/Monthly.
Ensure compliance with internal policies and procedures, external regulations, and information security standards.
Collect and provide data required for various audits.
Effectively manage team workload.
Responsible for all Performance Management initiatives for the team Skills.
Knowledge and understanding of the following legislation: Protection of Personal Information Act, and Magistrates Court Act.
MS Office
Organisational Skills.
Multi-tasking.
Negotiation Skills.
Behavioural (Desirable).
Deadline driven.
Stress Tolerance.
Accountable.
Team Player.
Problem Solving.
Achieving personal work goals and objectives.
Cope well with pressure and setback.
Follow instructions and procedures.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Durban
More jobs in Kwazulu-Natal
Browse Telecommunication Jobs
Browse Business Capital Group Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Durban South: DEBTORS CLERK – URGENTLY HIRING posted by TRULINE TRUCKING SERVICES
Ensuring that client information details are kept up to date.Generating Sales orders.Verifying and confirming load confirmations and rates.Creating and...
View Job
DEBTORS CLERK – URGENTLY HIRING
Durban South: Admin Analyst Assistant – Urgently needed posted by South African Inland Logistics
We are seeking a highly skilled and detail-oriented Admin Analyst Assistant to join our team. The ideal candidate must be exceptionally proficient in...
View Job
Admin Analyst Assistant – Urgently needed
Durban North: Call Centre Agents posted by Urban Lifestyle Rewards
Urban Lifestyle Rewards based in Durban is looking to employ energetic and goal driven call center agents. Basic salary of R5000 and commission up to R25...
View Job
Call Centre Agents
Durban North: Technical Sales Representative posted by Brasco KwaZulu-Natal
Brasco Kwazulu Natal is looking for a dynamic and driven Technical Sales Representative to join our KZN branch. The ideal candidate will have strong...
View Job
Technical Sales Representative
Durbanville: Real Estate Canvasser posted by Just Property
Were Hiring! Real Estate Canvasser Wanted Just Property Dynamic is looking for a driven and energetic Canvasser to join our team! If you have a passion for...
View Job
Real Estate Canvasser
Durban South: Commercial Manager posted by Bluff Personnel
COMMERCIAL MANAGERRef CXP1322025An exciting opportunity has arisen for an experienced and suitably qualified Commercial Manager Salary Range R72 000...
View Job
Commercial Manager
Randburg: SALES AGENT posted by Real Promotions Durban
Job OverviewWe are looking for an enthusiastic and results-driven Sales Agent to join our dynamic team. As a sales agent, you will be responsible for...
View Job
SALES AGENT
Durban: Accounts Administrator – Needed Urgently posted by Tactical Security Services
QUALIFICATIONSMinimum - 5 years experience in the accounts field. Matric certificateDrivers license own car preferablyAccounting Book-keeping...
View Job
Accounts Administrator – Needed Urgently
Durban: Fleet Sales Executive – Durban – KZN posted by Intercon Recruitment
Dealership in Durban is looking for an experienced Fleet Sales Executive, with previous Motor Dealership Fleet Sales Experience. Salary Basic R9 500 - R13...
View Job
Fleet Sales Executive – Durban – KZN
Durban: New Vehicle Sales Executive posted by Intercon Recruitment
Dealership in Durban is looking for an experienced Female, New Vehicle Sales Executive, with previous Motor Dealership New Vehicle Sales Experience. Salary...
View Job
New Vehicle Sales Executive
Durban: Personal Assistant posted by Aurora Gynaecology
About the RoleWe are seeking a highly organized and dedicated Personal Assistant to provide comprehensive support to a Gynaecological Oncologist. This role...
View Job
Personal Assistant
Durban North: Printing Operator – Urgently needed posted by Contact Print Business Forms
Printing company based in Redhill industrial area looking for an experienced printing machine operator for a continuous forms machine.
View Job
Printing Operator – Urgently needed
Durban: Business Development Consultant posted by NP recruitment
Urgent - 01 May 2025 Intake.Job Vacancy!!! New Business Development Consultants RequiredLocation Durban BasedShort Term Insurance Sector Property and...
View Job
Business Development Consultant
Durbanville: Electrical Assistant posted by GJG Electrical
Electrical assistant that can install cable trays and cabling, must reside close to Durbanville area.
View Job
Electrical Assistant
Durban: Fleet Sales Executive posted by Intercon Recruitment
Fleet Sales Executive Durban, KZNA leading and high-performing dealership in Durban is currently seeking an experienced and results-driven Fleet Sales...
View Job
Fleet Sales Executive
Cape Town City Centre: Travel Desk Administrator / Administrative Assistant – Durbanville
Job Specification A well-rounded person with a high EQ level and must be able to deal with complexity in a fast-paced environment The person needs to be a...
View Job
Travel Desk Administrator / Administrative Assistant – Durbanville
Durban: Senior Process Engineer
Job Description Elimination of Waste Assist in and support the ME plans on existing and new production lines. Support ME Improvement objectives by analysis...
View Job
Senior Process Engineer
Durban: New Vehicle Sales Executive posted by Intercon Recruitment
New Vehicle Sales Executive - DurbanA high-performing and well-established dealership in Durban is currently seeking a dynamic and experienced New Vehicle...
View Job
New Vehicle Sales Executive
Durban: HR Consultant
Source and short-list appropriate applicants for vacancies as identified for department managers Guide the applicant selection process Assist disciplinary...
View Job
HR Consultant
Durban: MOULDER – REFINERY
MOULDER with REFINERY Industry experience - Compulsory Minimum 3-4 Years working experience in a Foundry Clean Criminal record - will be verified
View Job
MOULDER – REFINERY
Durban Central: Administration Clerk posted by Victor Crescent
Our company is looking for a focused, industrious, and likable candidate to fill a vacant administrative clerk position. As an administrative clerk, you...
View Job
Administration Clerk
Durban Central: Driver Code 10 posted by Victor Crescent
The driver is responsible for providing a safe and reliable bus service and for transporting employees to and from work. He or she will also perform work...
View Job
Driver Code 10
Durban Central: Driver Code 14 posted by Victor Crescent
Victor Crescent Construction is currently looking for a driver code 14 to work on our warehouse distribution.MINIMUM REQUIREMENTSUse the Location and...
View Job
Driver Code 14
Durban Central: Forklift Operator posted by Victor Crescent
Forklift operators are responsible for operating and managing industrial trucks to load and unload materials and deliveries and move them to and from...
View Job
Forklift Operator
Durban: PRODUCTION PLANNER
PRODUCTION PLANNER - MUST have FMCG Industry experience within a SUPPLY CHAIN environment Qualification in SUPPLY CHAIN MANAGEMENT LOGISTICS Minimum 3...
View Job
PRODUCTION PLANNER