Durban: Cell C Coaching Position – Durban posted by CallForce
Posted on 2025-05-04 00:00:00
| Employer | CallForce |
|---|---|
| Category | Training Jobs |
| Location | Kwazulu-Natal / Durban |
Job Summary
Responsible for the overall development and performance of an assigned incubation team through the
facilitation of the course map and as well as leading and developing the team of incubation agents. Also
responsible for the coaching of bottom performers as assigned or directed.
Responsibilities and expectations (not limited to):
- Responsible for coaching, developing, and improving the abilities of incubation agent to
effectively meet performance standards that lead to their successful graduation from the
incubation program - Coach all incubation agents making sure they achieve a benchmark of 80% on all activities
- Perform monitoring sessions and other development activities such as role playing, while
meeting the required daily and weekly quotas - Manage and reinforce the schedules of incubation agents to ensure strong attendance
throughout - Monitor maximum performance and ensure all agents performing below the 80%
benchmark are communicated to management - Provide feedback through daily, weekly, and otherwise assigned reports to Management
- Conduct daily, weekly, and otherwise assigned performance reviews of the incubation
agents, as well as creating individual development plans where needed - Influence personnel decisions for assigned incubation agents
- Identifying process improvement opportunities with the strategy and curriculum used
throughout the incubation course map - Ensures performance, graduation, and attendance goals of incubation are consistently met
Desired Experience and Qualifications
- Previous coaching/training experience at a contact center is advantageous
- Clear disciplinary Record
- Matric
- Excellent communication skills
- Computer literate
- Clear criminal record.
- Must be South African Citizen
Competencies
- Must be a peoples person
- Must be passionate about other peoples development and growth potential
- Must be comfortable facilitating reports, analysis & elaborate presentations during training
- Present and communicate information
- Coping with pressures and setbacks
- Delivering results and meeting client expectations
- Excellent administrations skills
- Attention to detail
- Good verbal communication skills
- Excellent adherence and QA scores
Click Go Apply to apply online!
Get Similar Job Alerts
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Durban: SALES EXECUTIVE posted by DSS Destiny
Oversee the sales and technical teams in a large manufacturing company. Oversee the sales and technical teams in a large manufacturing company.
View Job
SALES EXECUTIVE
Durban: AUTO ELECTRICIAN posted by DSS Destiny
Diagnostic and RepairDiagnosing and troubleshooting electrical issues in TrucksTrailers.Repairing or replacing faulty electrical components.Assist with...
View Job
AUTO ELECTRICIAN
Durban: Transport Operations Manager (JB5079) posted by Kontak Recruitment
Transport Operations Manager JB5079 Umhlanga, DurbanR60 000 per month CTCContract 6-month fixed-term contract potential for permanency based on performanceA...
View Job
Transport Operations Manager (JB5079)
Durban: Digital Marketing Manager posted by LMS
Job DescriptionWe are seeking a candidate to join our team and play a pivotal role in designing and standardising our product packaging, creating marketing...
View Job
Digital Marketing Manager
Durban: Real Estate Agent posted by unique realty
Join Our Expanding Team in Durban!We are looking for vibrant, honest, and hardworking individuals with experience in the real estate industry to join our...
View Job
Real Estate Agent
Durbanville: Service Advisor – Automotive posted by Suzuki
We are looking for a Service Advisor in the Tygervalley area to start ASAP.Previous industry experience would be an advantage.This is a high paced, growing...
View Job
Service Advisor – Automotive
Durban North: Call Center Agent posted by Urban Lifestyle Rewards
A well established company in Durban is looking to employ energetic and goal driven call center agents. Basic salary of R5000 and commission up to R25 000.2...
View Job
Call Center Agent
Durban: Account Manager (JB5103) posted by Kontak Recruitment
Account Manager JB5103jobsinDurban, KZN ? R8kR14k CTCm fuel, phone allowance, laptopJoin a premium FMCG brand specializing in grocery, dairy, and...
View Job
Account Manager (JB5103)
Durbanville: Sales Manager – Matric Pass posted by Right Kareer
As a Sales Rep, youll be the voice of our brand, communicating with customers, identifying their needs, and delivering a top-notch experience. Youll be the...
View Job
Sales Manager – Matric Pass
Durban North: Trainee Technician – Technology automation posted by Rightback
Technical trainee. Clothing, textile, knitting, printing, laser technology.
View Job
Trainee Technician – Technology automation
Durban Central: Call Centre agents posted by Vital Consultants
Are you a vibrant sales agent looking for a job, feel free to contact us!!!Free training Uncapped commission R1500 attendance bonus Incentives
View Job
Call Centre agents
Durban North: Remote Telesales Agent (UK Life insurance) posted by EKS Solutionz
UK Life Insurance Lead Generation. Minimum 2 years UK outbound experience. Fully remote position entails is you will need a laptop, headset, fibreLTE,...
View Job
Remote Telesales Agent (UK Life insurance)
Durban North: Au Pair posted by Campbell Attorneys
Au pair wanted to assist with 11-year-old sonWe are searching for an au pair to join our family and provide support for our 11-year-old son.Must have the...
View Job
Au Pair
Durban Central: MTN Field Sales Trainer – Immediately needed posted by StokEX Capital
Were seeking motivated and results-driven Sales Trainers to join our dynamic team in Durban. As a Sales Trainer, youll be responsible for driving sales...
View Job
MTN Field Sales Trainer – Immediately needed
Durban: Senior Building Infrastructure Engineer posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelor of Science Degree or a Bachelor of Technology Degree or a Bachelor of Engineering Degree...
View Job
Senior Building Infrastructure Engineer
Durban North: Region Coordinator – Urgently Needed posted by Webshop
A small company currently located in Briardene is looking for a dynamic and enthusiastic person. Their duties include, doing the day to day admin, filing,...
View Job
Region Coordinator – Urgently Needed
Durban: Electrical Building Services Engineer posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelor of Science Degree or a Bachelor of Technology Degree or a Bachelor of Engineering Degree...
View Job
Electrical Building Services Engineer
Durban: Electrical Engineer (Building & Rural) posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelors Degree in Electrical Engineering.Must have 5 - 8 years of experience in Electrical...
View Job
Electrical Engineer (Building & Rural)
Durban: Senior Water Project Engineer posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelor of Science Degree or a Bachelor of Engineering Degree in Civil Engineering.Must be...
View Job
Senior Water Project Engineer
Durban: New Vehicle Sales Executive posted by Intercon Recruitment
New Vehicle Sales Executive - Durban - KZNDealership in Durban is looking for an preferably experienced Female, New Vehicle Sales Executive, with previous...
View Job
New Vehicle Sales Executive
Durban: Fleet Sales Executive posted by Intercon Recruitment
Dealership in Durban is looking for an experienced Fleet Sales Executive, with previous Motor Dealership Fleet Sales Experience. Salary Basic R9 500 - R13...
View Job
Fleet Sales Executive
Durban: Field & Onsite Technicians posted by Kontak Recruitment
Field Onsite Technicians - Telecommunication JB5134 Edgecombe, DurbanR 8000 - R10 000 to be reviewed after 3-month probationDuration Permanent We are...
View Job
Field & Onsite Technicians
Durban: Outbound Telesales Agent (JB5129) posted by Kontak Recruitment
Outbound Telesales Agent JB5129Durban, KwaZulu Natal R8 000 basic plus commission and incentives Drive sales growth by engaging potential clients through...
View Job
Outbound Telesales Agent (JB5129)
Durban: Telesales Manager (JB5131) posted by Kontak Recruitment
Telesales Manager JB5131Durban, KwaZulu Natal R20 000 per month plus performance-based bonuses Category Sales Lead and manage a high-performing telesales...
View Job
Telesales Manager (JB5131)
Durban South: DEBTORS CLERK – URGENTLY HIRING posted by TRULINE TRUCKING SERVICES
Ensuring that client information details are kept up to date.Generating Sales orders.Verifying and confirming load confirmations and rates.Creating and...
View Job
DEBTORS CLERK – URGENTLY HIRING