Job Description
About the Role
We are seeking a highly skilled Customer Rescue Representative to join our team in Durban. The successful candidate will be responsible for retaining customers through effective conversations and strong product understanding, while also identifying concerns, addressing objections, and providing appropriate solutions.
Key Responsibilities
- Handle inbound retention and cancellation calls with the goal of keeping the customer.
- Identify concerns, address objections, and provide appropriate solutions.
- Work consistently toward weekly and monthly retention targets.
- Capture accurate information on CRM systems and follow all compliance requirements.
- Participate in coaching sessions and apply feedback to improve performance.
- Support a positive, high-performance team culture.
Requirements
- Matric (essential)
- 12 years experience in sales, retention, and call centre environment
- A proven record of accomplishment in meeting targets and delivering strong retention/sales results
- Effective communication and objection handling skills
Salary & Benefits
Competitive, market-related basic salary. Commission based on retention performance. Full training provided to support your success
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in eThekwini
In the eThekwini region, the sales industry is driven by various sectors, including financial services, technology, and manufacturing. Typically, companies in these sectors require sales professionals who can effectively communicate with clients, understand their needs, and provide solutions to drive revenue growth.
Generally, sales positions in eThekwini offer competitive salaries, typically ranging from R500 000 to R1 500 000 per annum, depending on factors such as experience, company size, industry sector, and performance. However, please note that actual salary figures can vary significantly, and these ranges are only a broad guide.
Common skills required for sales roles in eThekwini include strong communication and interpersonal skills, the ability to build relationships with clients, a solid understanding of products or services, negotiation and closing techniques, and technical skills such as CRM software proficiency. Additionally, many successful sales professionals possess a degree or diploma in business studies, marketing, or a related field.
Industries that commonly employ sales roles include financial services sector companies, technology industry players, manufacturing sector businesses, and e-commerce platforms. In these sectors, sales representatives often work with clients to understand their needs, provide solutions, and drive revenue growth.
For those interested in pursuing a career in sales, there are various opportunities for development and progression. Many companies offer training programs and mentorship schemes to help employees develop their skills and advance in their careers. Typically, experienced sales professionals can move into leadership roles or transition into related fields such as account management, business development, or sales management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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