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Durban: CUSTOMER SERVICE CONTROLLER

Job Description

About the Role

We are seeking an experienced Customer Service Controller to join our team in Durban, responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Monitor and control customer complaints and escalate to management as necessary
  • Provide accurate information on shipping and logistics
  • Work closely with the operations team to ensure smooth delivery of goods
  • Maintain accurate records of customer interactions and issue resolution

Requirements

  • Matric certificate
  • Experience with Navis and port operations
  • Knowledge of container handling (imports and exports)
  • Ability to work long hours under pressure
  • Strong teamwork and communication skills

Qualifications

  • Formal education/certifications not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Transport / logistics / warehouse Jobs in eThekwini

The transport and logistics sector in eThekwini is experiencing steady growth, driven by the increasing demand for efficient supply chain management and the expansion of various industries such as manufacturing, technology, and financial services. This growth creates a range of job opportunities for individuals looking to pursue careers in this field.

Typically, salaries for transport and logistics professionals in eThekwini fall within broad ranges, often depending on factors like experience, company size, and industry sector. For instance, entry-level positions may start around R300 000 – R400 000 per annum, while more senior roles can range from R600 000 – R1 million per year. However, salaries can vary significantly depending on the individual’s qualifications, skills, and level of experience.

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Common skills required for transport and logistics roles in eThekwini include a valid driver’s license, proficiency in Microsoft Office, good communication and problem-solving skills, and the ability to work effectively in a team environment. Other essential skills may include knowledge of transportation regulations, warehouse management systems, and inventory control procedures. Additionally, experience with logistics software, such as transportation management systems or supply chain management platforms, is often highly valued.

The transport and logistics sector is a significant employer across various industries, including manufacturing, technology, and financial services. Companies in these sectors often require professionals to manage the movement of goods, supplies, and equipment, ensuring timely delivery and efficient use of resources. Other common industries that employ transport and logistics personnel include retail, construction, and healthcare.

For those looking to pursue a career in transport and logistics, there are various opportunities for professional development and growth. Many companies invest in training programs to upskill their employees, which can lead to promotions or new roles within the company. Additionally, certifications like the Certified Logistics Professional (CLP) or the Supply Chain Management Professional (SCMP) can enhance job prospects and career advancement possibilities.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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