Job Description

Co-ordinating with site teams and management to ensure optimal service delivery and client satisfaction.

Tracking and verifying that all cleaning and security tasks are completed according to the daily schedule.

Monitoring live escalation triggers and addressing non-compliance with on-site teams.

Monitoring Attendance in real-time by tracking and comparing actual hours worked against planned hours

Ensuring all aspects of the cleaning and security services are tracked and delivered according to client requirements.

Ensuring all planned maintenance tasks are entered into the system with appropriate alerts set.

Analyzing variances and understanding reasons behind these variances such as overtime, absenteeism, understaffing and rostering inefficiencies as well as looking for trends for the above.

Monitoring the completion of tasks logged in the system, ensuring timely execution.

Ensuring that all contractual obligations to the client are met in accordance with SLA requirements.

Regularly reviewing dashboards to monitor overall SLA and operational compliance.

Qualifications & Skills

Certification in Data Science, Computer Science, or a related field is required

2-3 years working experience in Data analysis, reporting, and data-driven decision making

Experience in conducting trend analysis and statistical analysis to identify patterns and insights.

Minimum of 2-3 years working experience with data visualization and dashboard tools (Power BI, ZOHO)

Strong knowledge of Excel (advanced functions, pivot tables)

Familiarity with business intelligence (BI) platforms

Familiarity with Profit, Velocity, SAP, or similar operational systems (advantageous)

Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful.