Job Description
Responsibilities:
- Act as a key liaison between the company, suppliers, shippers, and customers, ensuring professionalism and service excellence.
- Respond to client enquiries and prepare quotations for both potential and existing customers.
- Implement financial procedures and processes for confirmed orders.
- Manage the full order execution process, including negotiating shipping and operational requirements, issuing shipping instructions, confirming supplier details, handling documentation, and maintaining stock control (including expiry dates).
- Oversee communication with clients and follow up on all shipments to ensure timely delivery and satisfaction.
- Provide support and backup to the Business Development and Key Accounts Management teams.
Requirements:
- Knowledge of the export process and related procedures
- Understanding of INCO terms
- Expertise in export costings
- Experience handling the exportation of mixed goods containers
- Experience exporting fresh produce
- Computer literate with advanced Excel skills
- Familiarity with exchange rates and foreign currencies
- Working knowledge of export documentation
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