Job Description
Job Description:
Serving as the central link between the Performance Centre, site managers, key account managers, and senior leadership to proactively identify service gaps, resolve operational issues, and avoid SLA penalties.
Tracking attendance daily by shift; escalating shortages to responsible managers.
Analyzing operational data to identify trends, spikes, and hotspots.
Ensuring compliance with contractual SLA requirements across services functions.
Ensuring roster compliance and centralized reporting of attendance.
Providing accurate, timely reports to support decision-making and client engagement
Processing and reporting on ad-hoc work orders and service-related issues, including order values and numbers per site
Maintaining and monitoring the client dashboard
Qualifications & Skills
Minimum of a Grade 12 qualification
Certification or National Diploma in Business Administration, Facilities Management, Operations Management, or a related field (preferred)
35 years of relevant administrative, facilities, or operational experience in a multi-site environment
Advanced proficiency in Microsoft Excel; exposure to dashboards/analytics tools is advantageous
Experience in SLA monitoring, service reporting, and compliance tracking.
Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Professions Jobs in Kwazulu-Natal
In Kwazulu-Natal, South Africa, the Other Professions sector is a diverse and growing field, with a strong demand for skilled professionals in various industries. Typically, this field encompasses roles such as HR, recruitment, training, and development, which are essential to many sectors, including technology, finance, and healthcare.
Generally, salaries in this field vary widely depending on factors like experience, company size, and industry sector. While broad salary ranges can be difficult to predict, it’s common for entry-level positions to fall within the R30 000 – R60 000 per annum range, while more senior roles may command salaries between R80 000 – R150 000 per annum or more, depending on the specific requirements of the role and the organization. However, please note that these are broad estimates, and actual salaries can vary significantly.
Common skills required for Other Professions roles in Kwazulu-Natal include strong communication and interpersonal skills, the ability to work with various stakeholders at all levels, proficiency in recruitment software and systems, experience with performance management and employee development initiatives, a solid understanding of employment laws and regulations, and analytical and problem-solving skills. Additionally, many organizations in this sector place a high value on technical skills such as data analysis, talent management, and learning and development.
The financial services sector, technology industry, and healthcare are among the most common industries that employ professionals in Other Professions roles. These sectors often require specialized skills and knowledge to support their human resources functions, which can include talent acquisition, employee engagement, and organizational development.
In terms of career progression, graduates with a passion for HR and recruitment often find opportunities in training and development, learning and organisational design, or even leadership roles within the sector. Many organisations also offer formal qualifications and certifications, such as CIPD (Chartered Institute of Personnel Development) or SHRM-CP/SHRM-SCP (Society for Human Resource Management Certified Professional/ Senior Certified Professional), which can help career progression.
It’s also worth noting that many professionals in the Other Professions sector have moved into management roles within their organizations, or have pursued further education and training to specialise in a particular area of HR.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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