Durban: Franchise Manager – Beauty Industry

March 17, 2026 Jobs in Durban

Job Description

About the Role

As a Franchise Manager in our Beauty Industry, you will play a crucial role in supporting franchisees to drive profitability, customer experience, and consistent brand excellence. This hands-on, store-focused position requires strong operational expertise, excellent communication skills, and a keen eye for detail.

Key Responsibilities

Conduct regular in-store visits according to a structured regional travel plan, providing practical, on-the-ground operational support.
Lead monthly operational review meetings with Franchise Partners to assess performance, identify gaps, and implement improvement plans.
Complete and submit monthly SOP compliance checklists professionally and timeously.
Support store teams with enhancing treatment execution, retail sales, customer service standards, and daily operational routines.
Uphold and enforce brand standards across: product sales and treatment protocols, operational procedures, salon look and feel, training execution and marketing implementation.
Identify training needs within stores and ensure these are communicated to the training department within the required month.
Work with Franchise Partners to develop, implement, and monitor store-specific budgets and performance targets.
Analyse store finances including turnover, margins, expenses, and productivity to identify opportunities for improved profitability and cash flow.
Ensure strict adherence to all Health and Safety policies and procedures.

Requirements

Minimum Matric certificate
Good understanding of the Health & Beauty industry
Strong retail background
Financial literacy and computer proficiency
Valid drivers license
Strong problem-solving ability and conflict-resolution skills
Ability to independently manage and oversee multiple salons
Exceptional attention to detail
Strong customer service orientation
Willingness to travel

Qualifications

(No qualifications mentioned in the original job description, so this section is skipped)

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Salary & Benefits

(No salary or benefits information mentioned in the original job description, so this section is skipped)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Retail / wholesale Jobs in eThekwini

The retail and wholesale sector in eThekwini is an essential part of the city’s economy, with many multinationals operating in the area. Typically, job seekers in this field can expect to find opportunities across a range of industries, including retail, manufacturing, and logistics. Generally, these roles involve working in warehouses, stores, or distribution centers, interacting with customers and managing inventory.

Salary expectations for retail and wholesale positions vary widely depending on factors such as experience, company size, and industry sector. While it is difficult to provide exact figures, broad salary ranges can be estimated. Typically, entry-level positions may offer salaries within the R20 000 – R30 000 range per annum, while more senior roles can command salaries between R40 000 – R80 000 or more per annum, depending on the specific requirements of the position and the individual’s level of experience.

Common skills required for retail and wholesale roles include excellent communication and customer service skills, as well as the ability to work in a fast-paced environment. Other essential skills include inventory management, basic math skills, and a willingness to learn new technologies. In some cases, proficiency in English, Afrikaans, or other languages may be beneficial for roles working with international customers.

Industries that commonly employ retail and wholesale staff include the financial services sector, technology industry, manufacturing sector, and logistics providers. These sectors often require employees who are able to work independently, manage multiple tasks, and maintain high levels of customer satisfaction.

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For those interested in advancing their careers in retail and wholesale, there are many opportunities for development and progression. Typically, experienced staff can move into supervisory or management roles, where they can oversee teams and implement new strategies. With further experience and training, individuals may also be able to transition into specialized fields such as logistics or supply chain management.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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