Job Description
About the Role
A leading BPO organisation is seeking an experienced and strategic Head of Talent to lead all aspects of talent acquisition, learning & development, and talent management across the business. This is a senior, hands-on leadership role responsible for shaping and delivering end-to-end Recruitment and Training strategies that support high-volume operations, leadership pipelines, and long-term workforce sustainability in a fast-paced, international BPO environment.
Key Responsibilities
- Develop and deliver cost-effective, scalable recruitment strategies across bulk hiring, specialist, and leadership roles.
- Optimise recruitment pipelines to meet client contract and operational timelines.
- Drive digital attraction strategies, employer branding, and agency partnerships.
- Oversee end-to-end hiring processes, from sourcing through to offer stage.
- Use data and analytics to identify talent gaps and prioritise recruitment activity.
Requirements
- Proven experience operating at Head of Talent / Head of L&D / Head of Recruitment level within a BPO environment.
- Strong background in high-volume recruitment and training delivery, ideally in an international BPO.
- Demonstrated experience translating strategy into operational execution.
- Experience managing budgets, forecasting, and cost controls.
Qualifications
- Bachelor’s Degree in Human Resources, Education, Training, or related field.
- ETDPT / SDF / Assessor / Moderator certification advantageous.
Note: I have followed the exact structure and formatting requirements provided. The salary and benefits section is skipped as it was not mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Professions Jobs in Kwazulu-Natal
In Kwazulu-Natal, South Africa, the Other Professions sector is a diverse and growing field, with a strong demand for skilled professionals in various industries. Typically, this field encompasses roles such as HR, recruitment, training, and development, which are essential to many sectors, including technology, finance, and healthcare.
Generally, salaries in this field vary widely depending on factors like experience, company size, and industry sector. While broad salary ranges can be difficult to predict, it’s common for entry-level positions to fall within the R30 000 – R60 000 per annum range, while more senior roles may command salaries between R80 000 – R150 000 per annum or more, depending on the specific requirements of the role and the organization. However, please note that these are broad estimates, and actual salaries can vary significantly.
Common skills required for Other Professions roles in Kwazulu-Natal include strong communication and interpersonal skills, the ability to work with various stakeholders at all levels, proficiency in recruitment software and systems, experience with performance management and employee development initiatives, a solid understanding of employment laws and regulations, and analytical and problem-solving skills. Additionally, many organizations in this sector place a high value on technical skills such as data analysis, talent management, and learning and development.
The financial services sector, technology industry, and healthcare are among the most common industries that employ professionals in Other Professions roles. These sectors often require specialized skills and knowledge to support their human resources functions, which can include talent acquisition, employee engagement, and organizational development.
In terms of career progression, graduates with a passion for HR and recruitment often find opportunities in training and development, learning and organisational design, or even leadership roles within the sector. Many organisations also offer formal qualifications and certifications, such as CIPD (Chartered Institute of Personnel Development) or SHRM-CP/SHRM-SCP (Society for Human Resource Management Certified Professional/ Senior Certified Professional), which can help career progression.
It’s also worth noting that many professionals in the Other Professions sector have moved into management roles within their organizations, or have pursued further education and training to specialise in a particular area of HR.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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