Job Description
Campaign Manager Outbound Telco Sales
CallForce is a prominent Business Process Outsourcing (BPO) organisation known for delivering exceptional outsourced solutions to our clients. We are seeking a highly skilled, client-focused, and results-driven Campaign Manager for our Outbound Telco Sales division. The successful candidate will be responsible for planning, executing, optimising, and managing outbound sales campaigns while maintaining strong client relationships and ensuring consistent delivery against agreed targets.
Key Responsibilities
Campaign Strategy and Planning
- Develop comprehensive outbound campaign strategies aligned with client objectives and industry best practices.
- Define campaign goals, target audiences, and key performance indicators (KPIs).
- Create, manage, and control campaign budgets, forecasts, and timelines.
- Collaborate with internal stakeholders to ensure campaign readiness and scalability.
Client Management
- Act as the primary point of contact for clients, ensuring strong, professional, and transparent relationships.
- Conduct regular campaign performance reviews with clients, including Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs).
- Present performance insights, challenges, and optimisation strategies in a clear and professional manner.
- Manage and resolve client queries and escalations effectively, ensuring timely and satisfactory resolutions.
Team Leadership
- Lead and manage team leaders, sales agents, trainers, and support staff to ensure campaign success.
- Ensure regular performance reviews are conducted for team leaders, with constructive feedback and development plans in place.
- Foster a collaborative, accountable, and high-performance culture within the campaign teams.
Campaign Execution and Optimisation
- Oversee the execution of outbound telco sales campaigns, ensuring adherence to scripts, processes, and compliance standards.
- Monitor campaign performance in real time and through historical analysis to drive continuous improvement.
- Implement optimisation strategies to improve conversion rates, productivity, and revenue performance.
Reporting and Analysis
- Generate, analyse, and interpret detailed campaign reports using MS Office tools (Excel, PowerPoint, Word) and internal reporting systems.
- Track KPIs, identify trends, risks, and opportunities, and recommend data-driven improvements.
- Deliver accurate and insightful performance reports to both clients and internal stakeholders.
Compliance, Quality, and Escalation Management
- Ensure all campaign activities comply with regulatory requirements, company policies, and client-specific standards.
- Implement and maintain robust quality assurance and performance monitoring processes.
- Handle escalations related to performance, quality, or compliance professionally and in line with escalation protocols.
Qualifications and Requirements
- Minimum 5+ years experience as a Campaign Manager in an outbound telco sales BPO environment.
- Strong client management and stakeholder engagement experience.
- Proven leadership and people management skills.
- High level of proficiency in MS Office (Excel, PowerPoint, Word).
- Strong analytical skills with the ability to translate data into actionable insights.
- Excellent communication, presentation, and escalation management skills.
- In-depth knowledge of outbound sales processes, compliance standards, and performance optimisation.
Email CV: .za
Why Join CallForce:
Competitive salary and performance-based bonuses.
Opportunities for career advancement within a growing BPO organization.
Collaborative and supportive work environment.
Access to ongoing training and development programs.
Engage with a diverse client portfolio and exciting sales campaigns.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Professions Jobs in Gauteng
Gauteng, the economic hub of South Africa, is home to a diverse range of industries, offering various Other Professions positions for job seekers. Typically, this field encompasses roles such as administrative assistants, human resources specialists, and operations coordinators, among others.
Generally, salaries in the Gauteng region for Other Professions positions tend to fall within broad ranges. For example, an administrative assistant position may command a salary between R300 000 and R500 000 per annum, depending on experience, company size, and industry sector. However, it is essential to note that actual salaries can vary significantly due to factors such as the specific job requirements, the company’s budget, and the individual’s qualifications.
Common skills required for these roles include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, attention to detail, organisational abilities, and analytical thinking. Typically, candidates with a degree in business administration, human resources, or a related field may be well-suited for these positions.
The financial services sector, technology industry, and manufacturing sector are common industries that employ Other Professions roles. These sectors often require professionals who can provide administrative support, coordinate operations, and manage day-to-day activities. The manufacturing sector, in particular, requires skilled coordinators to oversee production processes, manage inventory, and ensure compliance with quality control standards.
Career development opportunities for individuals in this field are generally good, with many companies investing in employee training and development programs. Typically, career progression paths involve moving into senior administrative roles or transitioning into related fields such as human resources management or business administration. With experience and continuous learning, professionals in this field can expect to move into more senior positions or take on leadership roles within their organisations.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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