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Durban: In Field Support Consultant (Durban) posted by AllSpes (Pty) Ltd

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Job Description

Job Title:

In Field Support Consultant (Kwazulu-Natal: Durban)

Position Overview:

To provide world class in-practice support to all our VeriClaim and Bureau practices within a Geographic area (Durban). Ensure ultimate customer satisfaction for both internal and external clients.

Experience:

  • At least 1-year VeriClaim experience.
  • Previous experience working in a customer-facing department would be an advantage.

Prerequisites:

  • Based in Durban (Area will be discussed in interview).
  • Reliable motor vehicle.
  • Valid drivers license.

Essential Job Functions:

  • Provide in-practice VeriClaim support to all VeriClaim and VBS practices within a specified geographic area.
  • Provide support to new VeriClaim and VBS practices on their first day of using VeriClaim.
  • Analyse the practices to determine needs that we would be able to assist with.
  • Assist with Financial Assessment discussions.
  • Demonstration of system upgrades and enhancements to all allocated VeriClaim and VBS practices.
  • Escalating of functional requests, or user issues to the Support Centre via ticketing system, where needed.
  • Effective handling of any client complaints regarding the VeriClaim system.
  • Completing of all sign-up documentation (License Agreements, Practice registration documents, Banking registration documentation) accurately and timeously.
  • Ensure that new practices have been booked for training.
  • Providing all relevant parties with weekly appointment schedule/calendar (as per objectives).
  • Provide feedback on TMS after each visit daily. Send email to all parties with list of practices seen (as per objectives).
  • Visiting of allocated practices at the required coverage and frequency as per the customer classifications.
  • Assisting with system upgrade testing as required.
  • Assist the Sales Consultant with VeriClaim demonstrations as needed.
  • Maintaining a current working knowledge of all healthcare related issues and regulations.
  • Maintaining a up to date level of expertise on VeriClaim and all latest enhancements.
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Skills and Functional Requirements:

  • Excellent understanding and working knowledge of all functionalities on VeriClaim.
  • Effective training and facilitation techniques.
  • Effective presentation skills.
  • Effective practice management skills.
  • Tenacious and accurate, with a confident, positive, and enthusiastic approach to work.
  • Ability to demonstrate flexibility, and adaptability in a constantly changing environment Customer focused & ability to build customer relations.
  • Effective management of stress.
  • Ability to take initiative.
  • Conflict management.
  • Ability to manage multiple tasks simultaneously.
  • Excellent time management and organisational skills.
  • Deadline focused.
  • Excellent problem-solving skills.
  • Analytical thinker.
  • Competent in Microsoft, Word, Excel, and PowerPoint.
  • Excellent command of spoken and written English.
  • Expert Knowledge of the Private Medical Aid industry.

NOTE: This role specification is not intended to be all-inclusive. Employees may be required to fulfill duties not mentioned herein, as required, to meet the ongoing needs of the organisation.



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