The Internal Sales Representative is responsible for managing customer accounts, processing orders, and driving sales within the FMCG division. The role involves handling inbound and outbound sales calls, maintaining strong client relationships, and ensuring accurate and timely order fulfillment. This position plays a key role in achieving sales targets, supporting field sales, and providing excellent customer service.Key ResponsibilitiesHandle incoming sales calls, process quotations, and capture orders on the system.Proactively follow up with customers to generate repeat sales and new business.Manage customer accounts, including order status updates, stock availability, and delivery coordination.Upsell and cross-sell products in line with promotions and business objectives.Support external sales representatives with pricing, stock information, and customer communication.Resolve customer queries, complaints, and delivery issues promptly.Maintain accurate customer records, contracts, and price agreements.Prepare and distribute daily/weekly sales reports for management.Work closely with the warehouse, logistics, and finance teams to ensure smooth order processing and deliveries.Contribute to achieving monthly sales targets and KPIs.Requirements (Qualifications & Skills)Education: Matric / Grade 12 (Diploma or Certificate in Sales/Marketing advantageous).