Durban: Junior Dialer Administrator

Junior Dialer Administrator Kickstart your career in contact centre technology and analytics. Durban (office-based) | R15 000 – R20 000 About Our Client Our client is a solutions-focused business that empowers contact centres to optimise customer engagement. They value adaptability, teamwork, and innovation, offering employees the chance to build technical expertise in a fast-paced environment. The Role: Junior Dialer Administrator This role is central to managing dialer systems and ensuring campaigns run smoothly and efficiently. You’ll be responsible for configuration, monitoring, analytics, and providing first-line support to keep operations running at peak performance. Key Responsibilities 1 year of experience in IT support, data analytics, or contact centre systems Implement and manage daily dialer campaigns Monitor performance and adjust strategies to meet KPIs Conduct system audits and efficiency checks Create reports and provide insights to stakeholders Analyse campaign data to identify trends and recommend improvements Liaise with IT and vendors to resolve issues Document processes and provide client support About You Grade 12 with Mathematics; IT Diploma/Degree preferred SQL knowledge and advanced Excel skills Familiarity with dialer or contact centre systems is an advantage Strong problem-solving and analytical ability Excellent written and verbal communication Organised, reliable, and able to work shifts (including weekends/public holidays)