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Durban: Senior Desktop Support Technician (Tier III)

Durban: Senior Desktop Support Technician (Tier III)

Posted on 2025-09-01 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location eThekwini  / Durban

Job Summary

Minimum Requirements Qualifications Matric coupled with an IT Diploma (NQF Level 5) ITIL Foundation or Higher CompTIA A CompTIA N Microsoft Certified Desktop Support Technician | Microsoft Certified Systems Engineer | Microsoft Certified IT Professional OR Equivalent Apple Certified Systems Administrator (ACMT) CCNA (advantageous) MS 365 Modern Desktop Administrator (advantageous) HDI Desktop Advance Support Technician (advantageous) Skills | Experience Minimum of 5 years EUC technical support 3 years IT experience with client, server and network service delivery Knowledge of Cisco Webex platform (1 – 2 years) Knowledge of Windows 10 and Windows 11 Knowledge on the Cisco Webex platform (1 – 2 years) Knowledge of Imaging Tools Knowledge of Office 365, Anti-Virus and Malware Tools Network knowledge: Router configuration, Firewall configuration, Wireless configuration etc. Server knowledge: Windows server 2012 & 2016 Ability to explain complex IT concepts in simple terms Good communication and collaboration skills Responsibilities Diagnose and resolve complex computer issues onsite, recommending and implementing solutions, including offsite repairs for remote users and provide escalated support for Tier II Technicians. Install, configure, maintain, monitor and troubleshoot end-user workstations, hardware, and software to meet service level requirements and develop and maintain high-quality images for team use. Contribute to testing, developing training materials, MOPs and SOPs for new products and services. Create and update FAQs, document solutions, and maintain knowledgebase and review and ensure quality of knowledgebase content and participate in training and development for team members. Collaborate with internal support teams or vendors, escalating issues as needed. Document and review best practices to improve processes. Analyse trouble ticket statistics to identify and resolve trends. Research end-user devices for standardisation and ensure timely issue resolution to meet SLA and XLA targets.

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Durban: Senior Desktop Support Technician (Tier III)

Durban: Senior Desktop Support Technician (Tier III)

Posted on 2025-08-08 00:00:00

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Job Summary

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