Durban: Senior Inbound Consultant posted by Craven Cottage CC

Duties:
 
Handle inbound travel enquiries from international wholesale agents and operators
Prepare accurate and creative tailor-made quotations and itineraries using Tourplan.
Negotiate rates and secure services with suppliers to achieve competitive margins.
Convert quotes into confirmed bookings, ensuring seamless reservations and documentation.
Build and maintain strong relationships with clients and suppliers.
Ensure all itineraries are costed correctly, with accurate and profitable profit margins.
Monitor and manage booking files to ensure services are delivered as promised.
Provide pre-departure support, including travel documentation and concierge-style assistance.
Resolve operational issues swiftly and professionally.
Mentor and guide junior consultants where necessary.
 
Requirements:
 
Grade 12
A formal travel & tourism qualification
At least 3–5 years’ experience in inbound consulting within a DMC or tour operating environment.
Strong working knowledge of Tourplan (a plus).
Comprehensive understanding of Southern African destinations, products, and logistics.
Proven track record in handling FIT and Group bookings.
Excellent communication skills, both written and verbal (English essential; additional languages advantageous).
High attention to detail and accuracy in costing and documentation.
Ability to work under pressure, prioritise tasks, and meet deadlines.
Strong client service orientation with problem-solving skills.
Team player with a proactive, positive attitude.