Durban: Senior Inbound Consultant posted by Craven Cottage CC

About the Role

We are seeking an experienced Senior Inbound Consultant to join our team at Craven Cottage CC in Durban. As a key member of our sales and operations team, you will be responsible for managing inbound travel enquiries, providing exceptional client service, and driving business growth through competitive margin management.

Key Responsibilities

• Handle inbound travel enquiries from international wholesale agents and operators
• Prepare accurate and creative tailor-made quotations and itineraries using Tourplan
• Negotiate rates and secure services with suppliers to achieve competitive margins
• Convert quotes into confirmed bookings, ensuring seamless reservations and documentation
• Build and maintain strong relationships with clients and suppliers
• Ensure all itineraries are costed correctly, with accurate and profitable profit margins
• Monitor and manage booking files to ensure services are delivered as promised
• Provide pre-departure support, including travel documentation and concierge-style assistance
• Resolve operational issues swiftly and professionally
• Mentor and guide junior consultants where necessary

Requirements

• Grade 12
• A formal travel & tourism qualification
• At least 3–5 years’ experience in inbound consulting within a DMC or tour operating environment
• Strong working knowledge of Tourplan (a plus)
• Comprehensive understanding of Southern African destinations, products, and logistics
• Proven track record in handling FIT and Group bookings
• Excellent communication skills, both written and verbal (English essential; additional languages advantageous)
• High attention to detail and accuracy in costing and documentation
• Ability to work under pressure, prioritise tasks, and meet deadlines
• Strong client service orientation with problem-solving skills
• Team player with a proactive, positive attitude

Qualifications

None specified.

Salary & Benefits

Not applicable.