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Durban: Store Manager – King Shaka International Airport

Durban: Store Manager – King Shaka International Airport

Posted on 2025-06-06 00:00:00

Employer Unspecified
Category Retail / wholesale
Location eThekwini  / Durban

Job Summary

We’re looking for a motivated and experienced Store Manager to lead operations at our high-profile airport location. If you have a flair for fashion, love leading teams, and thrive in a target-driven retail environment — this could be your next great opportunity! Key Responsibilities Sales & Performance Manage daily, weekly, and monthly sales plans and targets. Monitor sales trends and implement strategies to improve performance. Review performance regularly with management and ensure team alignment. Use promotions and product recommendations to boost customer conversion. Team Management & Development Schedule staffing to support peak trading times. Recruit, train, onboard, and coach team members. Motivate the team to reach KPIs and performance goals. Conduct regular feedback sessions and performance reviews. Manage minor IR issues and facilitate corrective action as required. Customer Experience Lead by example in delivering outstanding customer service. Handle escalated customer queries and complaints professionally. Foster relationships with repeat customers to encourage loyalty. Stay on top of fashion and competitor trends to inform service. Stock Management Oversee stock control, daily counts, replenishment, and shrinkage. Investigate and act on stock discrepancies. Conduct regular stock takes and manage returns/IBTs. Store Operations Ensure the store is visually appealing and complies with brand guidelines. Oversee cash-ups, reconciliations, and daily banking. Maintain hygiene standards and ensure cleanliness in all areas. Qualifications & Experience Matric (essential) Tertiary qualification in retail management or commerce (advantageous) Minimum of 2 years retail management experience (preferred) Proven track record in achieving sales targets Experience in luxury or fashion retail highly beneficial Skills & Characteristics Customer-focused and confident leader Target and results-driven Creative, energetic, and fashion-forward Strong interpersonal and emotional intelligence Comfortable working under pressure Adaptable, responsible, and proactive Excellent communication and team motivation skills Tech-savvy and process-oriented Leads by example and develops others Shortlisted candidates will be contacted for an interview. If you’re a fashion-forward leader ready to take ownership of a fast-paced store, apply now and bring your energy and expertise to an iconic retail brand!

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