East London: CPC Supervisor

About the Role

Join IZI South Africa as a Cash Processing Supervisor in East London. We are looking for a reliable Supervisor to manage the workflow of our Cash Processing Centre Operations and ensure that all tellers process cash according to our policy and procedures.

Key Responsibilities

• Effective Supervision of the Cash Processing Centre Operations
• Ensure that tellers are processing according to Cash processing policy and procedures
• Equal distribution of work to avoid bottle necks
• Effective managing of the end-to-end work flow process
• Comply with Cash Centre operational and administrative procedures within defined guidelines
• Record keeping of all applicable documents are maintained/retained as per the standards
• Responsible to ensure that all daily recons are balanced
• Quality Assurance
• Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4Ss code of conduct and disciplinary code
• Assist with any other related duties as allocated/requested from management
• Monitor performance and provide feedback
• Assist with the optimization of resources to meet operational needs
• Oversight of employee record ensuring that all relevant and required documentation is on file
• Action all customer queries and complaints
• Verify/check all cash transactions/differences
• Responsible to ensure that staff process customer transactions accurately

Requirements

• Grade 12 with mathematics or accounting
• 3 years relevant teller working experience preferred
• Sound understanding of financial principles/information
• Computer Literacy
• Good verbal and written communication skills

Qualifications

• None mentioned

Salary & Benefits

• Not specified