HR OFFICER

Human Resources

Job Purpose

The role is accountable for providing efficient HR support to the Region. This role will be accountable for carrying out tasks related to regional Talent Acquisition, Performance Management, Industrial Relations Employee Exit/Redeployment.

Key Accountabilities and Outputs

Talent Acquisition

• Provide administrative support to ensure a seamless end-to-end Talent Acquisition process
• Ensure induction is timeously conducted for new recruits
• Help execute on agreed promotions

Performance Management

• Effectively support in facilitating the end to end PDR Cycle (both good and poor performance)

Industrial Relations

• Conduct admin related to Consequence Management (IR)
• Conduct admin related to Grievance Management as required
• Support with initiatives to ensure Employment Equity and Diversity and Inclusion

Redeploy and Exit Employees

• Carry out all admin activities related to the redeployment and exit of employees, including through retrenchment, retirement, ill-health, transfer, etc

General Operational and Financial Management

• Actively participate in operational planning and budgeting processes
• Drive continuous improvement through streamlining and optimising relevant operational practices, processes and systems
• Ensure adherence to operational and financial frameworks of practices, processes, standards and controls

Qualifications and Experience

• Honours Degree in HR or Industrial Psychology / NQF level 8 (Essential)
• Up to 3 years’ experience (Operational Execution) Human Resources Management
• MS Office (Intermediate), Sage People

Key Qualities

Communication

• Routine communication in connection with instructions, requests or normal work tasks

Problem Solving

• Proactive identification of functional problems related to a specific process or policy, determine cause and impact, and choose the best alternative to solve the problem based on guidelines provided and an understanding of the theory or practices underpinning the problem.

Relationships Maintained

• Groups of individuals at a senior management level inside the organisation

Behavioural Competencies

Conflict Management

• Ability to openly addresses conflicts as they arise to ensure maintenance of strong relationships
• Considers relevant information when resolving conflict.
• Demonstrates an understanding of all parties view-points.
• Takes a calm and objective approach when resolving conflict.
• Proposes suggestions which promote resolution to conflicts.

Verbal Communication

• Able to communicate verbally in a logical manner.
• Takes the intended audience into account when communicating verbal information.
• Makes use of appropriate business language in verbal  communication.
• Includes all relevant information in verbal arguments.
• Demonstrates proficiency of language in verbal communication.
• Interprets complex information to expresses own viewpoint in verbal communication.
• Concludes  verbal arguments by making reference to relevant facts

Knowledge of Business

• Follows systematic, multi-source learning regiment designed to educate oneself quickly: keeps oneself current
• Describes the important impacts that one has on the success of one’s functional area and on company results; demonstrates a knowledge of the customers busines
• Uses business understanding to make sound decisions and influence the decisions of others

Customer Relations

• Asks questions to identify customer needs or expectations
• Follows through and meets personal commitments to others on time
• Takes responsibilities seriously and consistently meets the clients’ expectations for quality, service, and professionalism.
• Continuously monitors delivery to make sure the customer is receiving good service
• Shows a strong commitment to exceeding customer expectations

• Able to own responsibility for mistakes, apologise and make suitable changes to services

Planning and Organising

• Manages time effectively, ensuring effective completion of tasks under stressful deadlines.
• Able to prioritise activities and resources, ensuring that results are achieved effectively.
• Able to evaluate progress and make appropriate adjustments to initial plans, ensuring a successful outcome.

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