East London: Junior Customer Liaison, East London

About the Role

We are seeking a Junior Customer Liaison to join our East London office, where you will be the primary point of contact for customer inquiries via phone, email, and chat. As a key member of our team, you will collaborate closely with the Sales Team, Customers, Suppliers, and stakeholders to resolve customer issues efficiently and effectively.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and chat
• Assist customers and sales teams with product information, troubleshooting, and order tracking
• Document customer interactions and feedback on the CRM system to help improve processes and services
• Collaborate with different departments to resolve customer issues efficiently and effectively
• Maintain customer records and ensure data integrity within the system
• Support the Customer Liaison team with special projects and initiatives as required
• Provide follow-up communication to ensure complete customer satisfaction
• Develop a thorough understanding of the products/services to provide accurate information and assistance

Requirements

• Grade 12 with related degree advantageous
• Previous customer service experience preferred, but not required; willingness to learn is essential
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to handle multiple tasks and work in a fast-paced environment
• Proficient in MS Office or similar software; experience with CRM systems beneficial

Qualifications

None mentioned.

Salary & Benefits

Market related.