East London: Store Manager – East London posted by Headhunters
Posted on 2025-08-24 00:00:00
| Employer | Headhunters |
|---|---|
| Category | Other Retail |
| Location | Eastern Cape / East London |
Job Summary
Our client in the Retail Industry is currently looking to employ a Store Manager, based in East London/Mthatha.
Requirements:
-
Matric / Grade 12.
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Diploma or Degree in Retail Management, Business Management, or relevant commercial qualification (advantageous).
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Minimum of 5 years experience in Retail Store Management.
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Experience with SAP / Unisolv / Qlikview / Kronos will be an advantage.
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Strong leadership, financial management, and people management skills.
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Excellent customer service orientation and ability to drive sales.
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Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
Responsibilities:
Financial Management:
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Assist with budget preparation and management within the store.
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Allocate store funds and define financial objectives.
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Maintain financial and statistical records.
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Oversee all banking functions and ensure effective cash management.
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Optimise store profitability and control expenses within budget.
Stock and Inventory Management:
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Manage all aspects of store inventory, including ordering, monitoring, and reporting.
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Conduct and oversee bi-annual stock takes.
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Control shrinkage and ensure correct stock levels.
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Investigate and resolve negative GP values and dormant stock issues.
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Ensure stock in storage locations balances with system records.
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Monitor goods in transit and out-of-stock levels daily.
Sales and Merchandising:
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Ensure the store achieves sales targets across all departments.
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Coordinate and implement promotional activities.
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Monitor competitor activity and market trends.
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Maintain outstanding store condition and visual merchandising standards.
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Plan and implement store layout to maximise sales and customer experience.
Customer Service:
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Deliver above-expectation customer service at all times.
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Resolve customer queries and complaints efficiently.
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Ensure loyalty programmes and customer request systems are actioned.
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Drive new loyalty signups continuously.
Team Management:
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Lead, train, mentor, and develop the store workforce.
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Manage performance reviews, personal development plans, and succession planning.
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Oversee scheduling, staffing, and HR administration (leave, hours, payroll inputs).
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Manage and utilise workforce management systems effectively.
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Build and maintain strong employee relations.
General:
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Ensure housekeeping, safety, and hygiene standards are maintained.
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Adhere to policies, SOPs, and company regulations.
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Ensure compliance with health and safety requirements.
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Uphold professional appearance and conduct at all times.
Please be advised that if you do not receive a response within two weeks of applying, you may consider your application unsuccessful.
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