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East Rand: Sales Administrator posted by Fusion Personnel

Sales Administrator

Posted on 2025-04-11

Employer Fusion Personnel
Salary 10000
Category It Computer
Location Gauteng  /  East Rand

Job Summary

Requirements:

  • Matric of equivalent qualification
  • 2 years’ experience in a Sales Administrator or similar role
  • Experience with fiber advantageous

Duties:

  1. FTTH / FTTB Application Processing
  • FTTH / FTTB Applications
  • Manage the “Unassigned” queue on the ticketing system
  • Assign incoming sales to the appropriate sales representative
  • Ensure all required documents are collected
  • Perform credit vetting
  • Prepare the application, supporting documents and Credit Report for approval
  • After approval, create the customer profile in Sage
  • Generate a new orders to begin installation

2. Regrades

  • FTTH / FTTB Regrades:
  • Assist customers with upgrades or downgrades via phone, website, or ticketing system
  • Provide the customer with the necessary link to choose a package
  • Save the completed form
  • Update the package in the network management system
  • Confirm with the customer that their package change is complete
  • Record the change in the Google Sheets upgrade/downgrade log
  • Close the ticket in the system
  • Receive completed quotes from FTTB sales reps
  • Update the package in the network management system
  • Update the ticketing system
  • Assign the ticket to the Accounts Department for further processing

3. Cancellations

  • Assist customers with cancellations via phone, website, ticketing system, or referrals from other departments
  • Send cancellation forms (FTTH) or PDFs (FTTB) to customers
  • Once the cancellation request is received, update the network system with the cancellation date
  • Save cancellation requests
  • Create tickets for router collection
  • Send cancellation confirmation emails to customers
  • Update the cancellation report in Google Sheets
  • Close the cancellation ticket in the system

4. Retentions

  • Help retain clients by addressing their cancellation reasons and finding resolutions
  • Update Google Sheets with retention details

5. Customer Queries

  • Update client information upon request
  • Send invoices and statements to customers

6. General Responsibilities

  • Assist the outbound sales team with administrative tasks
  • Ensure all tickets are attended to in the ticketing system
  • Help the internal sales team with incoming calls
  • Collaborate with the Client On-Boarding Department to ensure timely activation of FTTH clients
  • Conduct after-sales satisfaction surveys
  • Assist the Sales Manager with daily and monthly reports on new clients, renewals, regrades, retentions, cancellations and queries
  • Help the Systems Analyst with network management software issues
  • Support the Finance Department with failed collections and client banking details updates
  • Order office supplies
  • Keep filing systems up to date and store new contracts on the T-Drive
  • Ensure the storeroom is tidy and secure
  • Provide reception support when needed

Sales Administrator position available in Gauteng, East Rand. This job position was posted by Fusion Personnel. The job has been posted as a char8000 ad on 2025-04-11 at 01:00:53 in the It Computer category

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