Job Description
About the Role
As an Assistant Front Office Manager at Staff Solutions in the Eastern Cape, you will be responsible for ensuring the smooth operation of our front desk and providing exceptional customer service to our clients. This role requires a highly organized individual with excellent leadership skills, who can effectively manage staff, handle administrative tasks, and maintain high levels of quality control.
Key Responsibilities
- Assign tasks and ensure all staff positions are covered for the duration of shift
- Answer phone inquiries, direct calls and provide basic information
- Oversee and manage receptionists, and porters
- Address complaints and requests with quality customer service skills
- Maintain office equipment such as photocopier, fax machine, telephones etc.
- Monitor front desk and ensure all employees comply with all procedures and policies
- Oversee mail deliveries, packages, and couriers
- Create, organize, and maintain rosters for all employees
- Ensure front desk is covered at all times
- Perform bookkeeping, reservations, and clerical duties
- Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed
- Assisting with Managing events and restaurant bookings
- Work hand in hand with Maintenance Manager and Exec Housekeeper, ensure rooms are always “guest ready
Requirements
- High school degree or equivalent; or certification in management in related field preferred
- 2+ years of previous experience as an assistant front office manager or a related role preferred
- Proficient computer skills, including Microsoft Office Suite (Word, Outlook, and Excel, Opera knowledge)
- Solid customer service skills
- Excellent leadership, team building, and management skills
- Encouragement to team and staff; able to mentor and lead
- Excellent verbal and written communication skills
- In-depth understanding of the industry
Qualifications
No formal qualifications mentioned.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Eastern Cape
The Client Services/Sales Support field is a common occupation in the Eastern Cape region of South Africa, with various multinationals and local businesses employing professionals to provide exceptional customer experiences and drive sales growth. Typically, these roles are found in industries such as technology, financial services, manufacturing, and e-commerce.
When it comes to salary expectations for Client Services/Sales Support positions in the Eastern Cape, it’s essential to note that ranges can vary significantly depending on factors like experience, company size, and industry sector. Generally, salaries tend to fall within broad brackets of R300 000 to R600 000 per annum, although this can increase or decrease depending on individual circumstances. For instance, those with extensive experience, working for larger companies, or in high-growth industries may receive higher salaries.
Common skills required for Client Services/Sales Support roles typically include excellent communication and interpersonal skills, a strong work ethic, ability to think critically, and the capacity to build rapport with clients and colleagues alike. Other essential skills often include proficiency in Microsoft Office applications, CRM software, and data analysis tools. Additionally, being able to handle multiple priorities, demonstrate adaptability, and maintain confidentiality are also valuable assets for professionals in this field.
Industry sectors commonly employing Client Services/Sales Support roles in the Eastern Cape include technology and IT services, financial services sector, manufacturing, and e-commerce companies. These industries recognize the importance of providing exceptional customer experiences and leveraging effective sales strategies to drive growth.
For those interested in pursuing a career in Client Services/Sales Support, it’s essential to develop skills that align with industry standards. Typically, roles may start as junior positions, with opportunities for growth and professional development within the company or through external training and certifications. With experience, professionals can transition into senior roles, specialize in specific industries, or move into related fields like account management or sales leadership. By focusing on continuous learning, staying adaptable, and building a strong skill set, job seekers can position themselves for success in this dynamic field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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