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Eastern Cape: Business Process and Automation Specialist (George) posted by Datafin

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Job Description

Business Process and Automation Specialist (George)Other
Eastern Cape – South Africa

ENVIRONMENT
As one of South Africas fastest-growing FinTech brands, our client is dedicated to leveraging cutting-edge technologies to create seamless experiences and deliver meaningful results for their customers and stakeholders. They are currently seeking a Business Process and Automation Specialist to take ownership of identifying, designing, and implementing strategies that optimize business processes and drive measurable improvements. This role calls for a proactive, solutions-oriented professional who can operate independently, leading initiatives that enhance operational efficiency, automation, and scalability across the organization.
DUTIES:
  • Lead the digitisation and scaling of operational processes and systems within the 5-Year Digital Transformation Roadmap
Take ownership of identifying, analysing, and recommending scalable solutions while ensuring they
align with long-term business objectives.
Identify risks, dependencies, and opportunities for accelerating transformation efforts.
  • Own and Drive Process Optimisation and Scalability
Analyse and identify inefficiencies in operational processes.
Design, recommend, and implement scalable solutions that align with long-term business goals.
Drive continuous improvements in lead handling, process efficiency and automation, and enhanced
query resolution and customer experience within contact centre.
  • Lead Technology Evaluation and Vendor Selection
Work with the solutions analyst with vendor evaluations and selections, ensuring that technology
aligns with digital strategy.
Collaborate with Data and business units to integrate automation tools effectively.
Ensuring future-proof, scalable technology adoption by operational teams
  • Performance Monitoring and Continuous Optimisation:
Develop and implement key performance tracking mechanisms for all workflow improvements.
Continuously refine processes based on data-driven insights.
  • Data Flow and Automation
Lead the identification and implementation of automation opportunities across operational
departments.
Collaborate with AI specialists to implement intelligent automation solutions.
Monitor data flows, and identify inefficiencies, and optimisation opportunities.
Drive Process Reengineering and Cross-Functional Collaboration
Continuously engage with stakeholders to identify pain points and implement solutions.
Take the lead in workflow redesign to enhance operational efficiency.
Ensure alignment between automation efforts and company-wide objectives.
REQUIREMENTS:
  • Min 2 years experience in process enhancement or automation role.
  • Formal qualification in Industrial Engineering, Information Systems, Computer Science, Business Management or equivalent.
  • Strong problem-solving capabilities.
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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Eastern Cape

The Eastern Cape, South Africa is home to a diverse range of industries and IT/Computer positions, with general job market trends indicating a steady demand for skilled professionals in this field. Typically, roles in the IT/Computer sector are highly sought after, particularly in sectors such as technology, financial services, and manufacturing, where digital transformation and innovation are driving business growth.

In terms of salary expectations, it’s generally true that IT/Computer professionals in Eastern Cape can expect to earn a broad range of salaries, depending on factors such as experience, company size, industry sector, and specific job requirements. While exact figures may vary widely, a common salary range for entry-level positions is typically between R400 000 and R800 000 per annum, with experienced professionals earning upwards of R1 million to R2 million or more, depending on the specific role and industry.

Common skills required for IT/Computer roles in Eastern Cape often include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Additionally, strong understanding of data structures, algorithms, and software engineering principles are typically expected. Other essential skills may include proficiency in operating systems such as Windows or Linux, experience with cloud computing platforms like AWS or Azure, and knowledge of cybersecurity principles.

The Eastern Cape is also home to various industries that commonly employ IT/Computer professionals, including the technology industry, financial services sector, manufacturing sector, and healthcare industry. These sectors often require specialized skills and expertise in areas such as software development, data analytics, IT project management, and cybersecurity.

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Career progression for IT/Computer professionals in Eastern Cape can vary widely depending on individual goals and aspirations. Typically, entry-level positions may lead to opportunities in mid-level roles, such as senior software engineer or technical lead, before advancing to leadership positions like team manager or director of technology. Opportunities for career development may include specialising in a specific area, pursuing advanced qualifications like a master’s degree, or taking on mentorship or coaching roles within the organisation.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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