Job Description
About the Role
We are seeking a highly skilled and experienced Butler to join our team at Craven Cottage CC in the Eastern Cape. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their every need is met, and exceeding their expectations.
Key Responsibilities
- Acknowledges, welcomes, and greets guests
- Escorts guests to their accommodation
- Full orientation of guest’s room
- Offers to explain detailed services and facilities to guests
- Provides personalised services, demonstrating a sense of urgency, priority and dedication
- Request drink preferences from guests before game drive and advise the rangers on the guest’s requests
- Offer unique dining experiences in the lodge grounds and coordinate the celebrations
- Displays a polite and gracious manner
- Anticipates and responds to guest requests and liaises with respective departments to expedite the delivery of the requested products and service
- Follows up on all guest requests until these are fully satisfied
- Able to spontaneously engage in formal and natural conversation with guests on current affairs
- Serves guests in a calm, discreet and courteous manner
- Offers prompt service without appearing rushed, flustered or hurried
- Checks with guests to ensure satisfaction with food, beverage and other services that were offered
- Communicates any allergies, preferences, likes and dislikes to the concerned dept(s) and person(s)
- Notices and communicates opportunities to further improve quality standards
- Maintains and updates records of guest’s preferences, likes and dislikes as appropriate without compromising their privacy
- Contributes to the implementation of ongoing and continuous improvements
- Completes a detailed pre-arrival inspection of all rooms, amenities and facilities that are available to guest during their stay
- Acknowledges and bids farewell to departing guests using the appropriate levels of discretion
- The butler will be dedicated to a group of guests for their entire stay from the time the guests wake up and go to bed, all requests from guests will be attended to by their dedicated butler.
Requirements
- Grade 12
- At least 2 years 5* experience in a similar role with a food & beverage and / or housekeeping background
- Ability to effectively communicate with others in English
- Committed to providing exceptional levels of service to others
- Teamwork, Cross departmental Collaboration
- Ability to correctly communicate detailed information and instruction to others
- Proficient in POS
Qualifications
No formal education or certifications are required for this role.
Salary & Benefits
Salary details will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Game Ranger Jobs in Eastern Cape
The Game Ranger position is a highly sought-after role in Eastern Cape, South Africa, often requiring a unique blend of outdoor skills and conservation knowledge. Typically, game rangers work in protected areas such as national parks or wildlife reserves, where they are responsible for monitoring animal populations, enforcing conservation regulations, and providing educational programs for visitors.
Generally, the salary range for game rangers in Eastern Cape can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries ranging from R40 000 to R60 000 per annum, while more senior roles can command salaries between R80 000 to R120 000 per annum. However, it’s essential to note that these figures are only a rough guide, and actual salaries can vary significantly depending on individual circumstances.
Common skills for game rangers include strong communication and interpersonal skills, as well as the ability to work independently in challenging outdoor environments. Typically, candidates possess a degree or diploma in fields such as environmental management, conservation biology, or wildlife management, although experience in related roles, such as park rangering or guiding, can also be beneficial. Additionally, game rangers often require proficiency in first aid and firefighting techniques, as well as knowledge of animal behavior and ecology.
In terms of industry sectors, the financial services sector, technology industry, and manufacturing sector are common employers of game rangers. Other industries, such as tourism and environmental consulting, may also offer opportunities for individuals with relevant skills and experience. It’s worth noting that these industries often prioritize conservation and sustainability goals, making them a good fit for those passionate about wildlife and the outdoors.
In terms of career development, game rangers can progress to senior roles or take on specialized positions such as habitat management or research projects. Many organizations also offer training and development programs, which can help individuals enhance their skills and advance in their careers. With experience and additional education, game rangers can move into leadership positions, become conservation experts, or start their own businesses related to wildlife management and conservation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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