| Date | 2024-11-18 |
|---|---|
| Job Title | Pump Attendant Supervisor |
| Employer | Staff Solutions More Information |
| Salary | 0 |
| Category | Automotive |
| Location |
Eastern Cape / Eastern Cape |
Job Summary
Key
Responsibilities:
Forecourt Operations Management:
- Oversee the daily operations of the forecourt and service areas, ensuring they run smoothly and efficiently.
- Ensure that all forecourt staff are presentable, well-groomed, and adhering to company uniform standards.
- Ensure proper merchandising of products, especially the lubricant racks, to maximize visibility and sales.
- Ensure that the Forecourt Customer Attendants (CSA) provide top-tier service to customers at all times.
- Supervise and assign daily/shift-based duties to CSAs in conjunction with the line manager.
Customer Service & Staff Supervision:
- Ensure that customers are served efficiently and that all customer requests are handled professionally and politely.
- Address customer complaints and staff disobedience in the first instance, escalating issues to the manager when necessary.
- Act as a representative of management when dealing with credit customers and resolving any disputes or concerns.
- Provide on-the-job training (OTJT) for new employees, ensuring they meet the company`s service standards.
- Assist in evaluating and appraising staff performance, providing constructive feedback and recommending improvements where necessary.
Operational and Administrative
Duties:
- Manage daily banking, cash-ups, tank dipping, and wet stock management, ensuring accuracy and compliance with company procedures.
- Order, receive, and process fuel stock efficiently, ensuring no disruptions in supply.
- Ensure all forecourt equipment is regularly maintained and operational.
- Monitor and relay fuel readings to management, ensuring all discrepancies are addressed promptly.
- Ensure adherence to health and safety standards and housekeeping practices to maintain a clean, safe working environment.
Team Leadership & Cost Control:
- Organize and manage staff shifts, ensuring appropriate coverage for peak times and maintaining discipline among the forecourt team.
- Supervise the IP Stock Control & Dispensing process on Depot 2.
- Suggest and implement improvements to enhance operational efficiency and service quality.
- Maintain a strong focus on cost control and the efficient use of resources.
Training & Development:
- Continuously improve the service excellence of forecourt staff through coaching and training, ensuring all team members are equipped with the skills necessary to perform their roles.
- Take responsibility for training staff for specific forecourt duties and ensuring that all employees are knowledgeable and competent.
Qualifications:
- Matric (Grade 12)
- Valid Driver’s License
Experience:
- 3 to 4 years of experience in a fuel station environment
- At least 2 years of supervisory experience in a similar setting (preferred)
Knowledge & Skills:
- In-depth knowledge of fuel operations and best practices.
- Computer literate with experience using BB Soft and MS Dynamics (advantageous).
- Strong knowledge of operational processes, safety standards, and customer service excellence.
Attributes:
- Honest, loyal, reliable, and trustworthy
- A ‘Can-do’ attitude with a proactive, problem-solving approach.
- Strong team player with the ability to motivate and guide staff.
- Self-motivated and able to work independently, maintaining a hands-on operational approach.
- Ability to work under pressure and meet deadlines in a fast-paced environment.
- Excellent time management and multitasking abilities.
- Strong communication and interpersonal skills, with the ability to interact effectively with individuals at all levels of the organization.
- Initiative-driven, with the ability to take responsibility and ownership of tasks.
- A positive mindset and a strong commitment to customer satisfaction and service excellence.
Pump Attendant Supervisor position available in Eastern Cape, Eastern Cape. This job position was posted by Staff Solutions. The job has been posted as a char8000 ad on 2024-11-18 at 01:06:12 in the Automotive category
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