Eastern Cape: Service Account Manager posted by Hire Resolve

About the Role

A leading plastics manufacturing company situated in the Eastern Cape is urgently seeking the expertise of an experienced Service Account Manager to join their team. We are looking for a highly skilled professional who can maintain staff, approve work reports, and provide technical information to our customers.

Key Responsibilities

• Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities
• Approval of work reports/time sheets of all technical staff working on customer site
• Provide all technical related information and customer ratios, such as production, efficiency, waste, etc, promptly
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Support Financial results through Forecasting and Budgeting requirements by preparing yearly budgets for customers based on sleeve forecasts (Labor and parts based, PMs, Training etc)
• Proactive approach, together with the KAM, in Selling Service Solutions to the customers
• Owner and driver of the customer, technical related, performance indicators improvements (TLE, Waste, etc), and Financial indicators (cost per 000, customer TS results, etc)
• Participating with KAM and Project team in the Projects requirements and definitions discussion with the customers, during the Project commercialization phase
• Work closely with KAM in the coordination of activities as required within contractual agreements & customer ad-hoc requests
• Oversee the preparation and planning of preventive maintenance, SP delivery, CM, installation of MP & Claim management
• Collaborate, as needed, with the Project Team during the Project execution phase

Requirements

• University Degree in Engineering discipline
• Broad and comprehensive understanding of concepts and principles within own discipline and knowledge of these elements in other disciplines
• Knowledge of Aseptic technology is preferred
• Strong communication skills
• Excellent computer literacy skills required

Qualifications

• University Degree in Engineering discipline

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