Franschhoek: Assistant Hotel Manager posted by Craven Cottage CC
Posted on 2025-07-16 00:00:00
Employer | Craven Cottage CC |
---|---|
Category | Estate Agent |
Location | Western Cape / Franschhoek |
Job Summary
Ensure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback.
Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented.
Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste.
Develop, implement, and monitor systems that capture and communicate guest preferences without compromising their privacy.
Attend daily, weekly and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation.
Have detailed knowledge of all Front Office, Housekeeping and F&B procedures to ensure that constant guidance is provided.
Create an environment that fosters positive employee engagement and commitment to their roles.
Provide timely feedback and conduct performance appraisals for the hotel team according to required standards.
Enforce discipline where necessary according to the Code of Conduct.
Work with third-party suppliers to ensure excellent service to both the organization and the guests.
Prepare and propose the annual budget, working closely with finance and purchasing to ensure inventory and par stock levels support consistent quality service.
Manage department rosters, attendance and leave balances to control staffing costs.
Monitor Night Auditors and ensure that they are maintaining the correct standards and procedures that accurate financials are captured daily.
Reconciliation of all floats to be checked on a regular basis to rule out any discrepancies.
Regularly train on all SOP’s and ensure that the team is up to date with all relevant procedures.
Notice and communicate opportunities for quality improvement, ensuring follow-through on implementation.
Requirements:
Diploma in Hospitality Management
Minimum of 5 years’ experience in hotel management or a similar leadership role within the hospitality industry.
Advanced computer skills including MS office, including e-mail and internet.
Experience with Protel PMS advantageous.
Valid driver’s licence
Ability to confidently operate within a fast-paced and challenging environment.
Effective complaint handling.
Demonstrate exceptional team leadership and management skills
Superior communication and interpersonal skills
Financial acumen
Personal and professional integrity of the highest standard.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Franschhoek
More jobs in Western Cape
Browse Estate Agent Jobs
Browse Craven Cottage CC Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Franschhoek: Waiter
AreaLocation Franschhoek, Cape Town Overview An exciting opportunity is available for an experienced and guest-focused Waiter to join a luxury hospitality...
View Job
Waiter
Franschhoek: Guest Relations Assistant posted by Craven Cottage CC
Duties nbspEnsure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the...
View Job
Guest Relations Assistant
Franschhoek: Waiter posted by Craven Cottage CC
Duties nbspGreet all guests warmly and professionallyProvide friendly, courteous, and professional service at all times.Understand the sequence of service...
View Job
Waiter
Franschhoek: Duty Manager posted by Craven Cottage CC
ResponsibilitiesFacilitate a seamless stay planning of the guest journey and making contact with guests during their stay for updates feedbackDeal with and...
View Job
Duty Manager
Franschhoek: Housekeeper posted by Craven Cottage CC
ResponsibilitiesUpkeep and cleaning of hotel rooms and communal guest areasPerform turndown and general housekeeping services to facilitate a seamless stay...
View Job
Housekeeper
Franschhoek: PAINTER / GENERAL MAINTENANCE posted by Leeu Collection South Africa (Pty) Ltd.
Key ResponsibilitiesPerform general repairs and maintenance tasks throughout the hotel, including plumbing, electrical, carpentry, and painting mainly...
View Job
PAINTER / GENERAL MAINTENANCE
Franschhoek: Restaurant Manager, Winelands (3386) posted by HotelJobs
Required for 5-star wine estate, Franschhoek - very busy outletR highly neg3 years management experience within a 5 hotelproperty Budge...
View Job
Restaurant Manager, Winelands (3386)
Franschhoek: Restaurant Manager posted by Kendrick Recruitment
Restaurant Manager Luxury Hotel Franschhoek Salary Negotiable Depending on ExperienceKendrick Recruitment is now seeking a dynamic and passionate...
View Job
Restaurant Manager
Franschhoek: Partnerships & Gifting Manager posted by Craven Cottage CC
Duties nbspStrategic partnerships Identify, pitch and secure collaboration opportunities with companies, brands, agencies and corporate clients that align...
View Job
Partnerships & Gifting Manager
Franschhoek: Restaurant Manager posted by Craven Cottage CC
Duties nbspTraining, development and leadership of the team, and ensuring the team have excellent product knowledge.Guest satisfaction in all aspects of...
View Job
Restaurant Manager
Franschhoek: Payroll Officer posted by Craven Cottage CC
Duties nbspResponsible for the full payroll function for three hotel properties which includes processing and both internal and external reporting.Manage...
View Job
Payroll Officer
Franschhoek: Porter / Driver posted by Craven Cottage CC
RequirementsMust have complete Grade 12Incumbent to have excellent proficiency and understanding of the English languageValid Driverrsquos license amp...
View Job
Porter / Driver
Franschhoek: Landscaping General Worker posted by Craven Cottage CC
DutiesMaintain the gardens and landscapes of the properties, ensuring plan growth, design and neatness in line with the aesthetic styleReduce any accident...
View Job
Landscaping General Worker
Franschhoek: Housekeeping Supervisor posted by Craven Cottage CC
Duties nbspTeam Leadership Provide direction and oversight to the housekeeping team.Operational Objectives Implement and achieve daily service...
View Job
Housekeeping Supervisor
Franschhoek: Assistant Hotel Manager posted by Craven Cottage CC
Duties nbspEnsure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct...
View Job
Assistant Hotel Manager
Franschhoek: Pastry Chef posted by Craven Cottage CC
DutiesnbspPrepare and design a wide variety of high-quality pastries, desserts, and other baked goods for the restaurant menu.Develop new and exciting...
View Job
Pastry Chef
Franschhoek: Restaurant Supervisor posted by Craven Cottage CC
Duties nbspEnsure that opening and closing procedures are followed precisely, and daily shift procedures are completed.Manage table allocations efficiently,...
View Job
Restaurant Supervisor
Franschhoek: Personal Assistant – Franschhoek posted by Vine Recruitment
DutiesTrusted executive assistant and team anchor, ensuring organisation and alignment across departmentsCentral connector, guiding operations and...
View Job
Personal Assistant – Franschhoek
Franschhoek: Houseman posted by Craven Cottage CC
DutiesnbspAssist housekeeping through supplying rooms with clean linen, towels, supplies and collect dirty laundry and deliver other relevant itemsPerform...
View Job
Houseman
Franschhoek: Financial Accountant – Franschhoek posted by Vine Recruitment
RequirementsDegree in Accounting2 Years experience in a Accountant roleComputer literate MS Excel, Sage PastelStock Control Systems...
View Job
Financial Accountant – Franschhoek
Franschhoek: Guest Relations Officer | La Residence posted by The Royal Portfolio
La Residences Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that...
View Job
Guest Relations Officer | La Residence
Franschhoek: Pastry Chef posted by Kendrick Recruitment
Pastry Chef Luxury Wine Estate Franschhoek Salary R12,000 R14,000 Negotiable DOE Live OutKendrick Recruitment is seeking a talented and creative Pastry...
View Job
Pastry Chef
Franschhoek: Guest Assistant posted by Kendrick Recruitment
Guest Assistant Luxury Wine Estate Franschhoek Salary R9,500 R11,500 Negotiable DOE Live OutKendrick Recruitment is now seeking a professional and...
View Job
Guest Assistant
Franschhoek: Waiter posted by IntelliStaff
AreaLocation nbspnbspFranschhoek, Cape TownOverviewAn exciting opportunity is available for an experienced and guest-focused Waiter to join a luxury...
View Job
Waiter
Franschhoek: Porter posted by IntelliStaff
AreaLocation Franschhoek, Cape TownRole OverviewAs a Porter Driver you will be responsible for transporting goods, equipment, and guests efficiently and...
View Job
Porter