Job Description
Ensure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback.
Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented.
Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste.
Develop, implement, and monitor systems that capture and communicate guest preferences without compromising their privacy.
Attend daily, weekly and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation.
Have detailed knowledge of all Front Office, Housekeeping and F&B procedures to ensure that constant guidance is provided.
Create an environment that fosters positive employee engagement and commitment to their roles.
Provide timely feedback and conduct performance appraisals for the hotel team according to required standards.
Enforce discipline where necessary according to the Code of Conduct.
Work with third-party suppliers to ensure excellent service to both the organization and the guests.
Prepare and propose the annual budget, working closely with finance and purchasing to ensure inventory and par stock levels support consistent quality service.
Manage department rosters, attendance and leave balances to control staffing costs.
Monitor Night Auditors and ensure that they are maintaining the correct standards and procedures that accurate financials are captured daily.
Reconciliation of all floats to be checked on a regular basis to rule out any discrepancies.
Regularly train on all SOP’s and ensure that the team is up to date with all relevant procedures.
Notice and communicate opportunities for quality improvement, ensuring follow-through on implementation.
Requirements:
Diploma in Hospitality Management
Minimum of 5 years’ experience in hotel management or a similar leadership role within the hospitality industry.
Advanced computer skills including MS office, including e-mail and internet.
Experience with Protel PMS advantageous.
Valid driver’s licence
Ability to confidently operate within a fast-paced and challenging environment.
Effective complaint handling.
Demonstrate exceptional team leadership and management skills
Superior communication and interpersonal skills
Financial acumen
Personal and professional integrity of the highest standard.
About Estate Agent Jobs in Western Cape
The Estate Agency profession is a thriving sector in the Western Cape, South Africa, with a strong demand for skilled professionals to manage and sell properties. Typically, estate agents work with private clients, property developers, or real estate investment companies, helping them buy, sell, and rent out properties. Generally, this field offers a stable career path with opportunities for growth and advancement.
Salaries for estate agents in the Western Cape can vary widely depending on factors such as experience, company size, industry sector, and location. Typically, entry-level positions may start within a broad range of R200 000 to R400 000 per annum, while experienced professionals can earn salaries between R500 000 to R1 000 000 or more per year, often with additional commissions and bonuses. However, these figures are only general estimates, and actual salaries may differ depending on individual circumstances.
Common skills required for an estate agent include strong communication and interpersonal skills, as well as the ability to work independently and manage multiple clients simultaneously. Other essential skills typically include market knowledge, negotiation and sales techniques, and proficiency in property-related software and technology. Many estate agencies also require or prefer candidates with a high school diploma or equivalent, as well as relevant experience or training in the industry.
The Western Cape is home to various industries that commonly employ estate agents, including the financial services sector, technology industry, and manufacturing sector. Estate agents working in these sectors may be responsible for managing property portfolios, advising clients on investment opportunities, or facilitating transactions between buyers and sellers.
Career development opportunities for estate agents in the Western Cape are often linked to their performance, experience, and willingness to take on additional responsibilities. Typically, career progression paths include moving into senior sales roles, taking charge of branch operations, or pursuing specialized skills such as property valuations or real estate investment analysis.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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