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Franschhoek: Night Auditor | La Residence posted by The Royal Portfolio

Franschhoek: Night Auditor | La Residence posted by The Royal Portfolio

Posted on 2025-07-26 00:00:00

Job Summary

The Night Auditor at La Residence is an important role in the hotel operation, on duty from 22.00 – 07.00 daily. In the absence of most staff, and Senior Management, they are required to deliver on The Royal Portfolios Purpose, which is To give our guests a complete experience and a perfect stay”.

MAIN DUTIES & RESPONSIBILITIES

  • Adherence to company policies and procedures
  • Welcoming all Guest upon arrival
  • Dealing with Guest queries and arrange assistance as necessary
  • Be on the floors at all times, but also ensuring that the Front Office is staffed all the time to ensure Guests are attended to when browsing through the Curio Shop
  • Work hand in hand with the Front Desk team and other departments
  • To assist guests with information they need about the services at the hotel and surrounds
  • To ensure that every guest leaving the hotel with the best guest service experience
  • To assist with escorting departing guests to the door and engaging with them about their stay
  • Must be able to build relationships with all Guest
  • To build and maintain strong culture in Front Office
  • Maintain communication within the Hotel, other departments, as well as security with regards to guests movement
  • Ability to work accurately under pressure
  • Ensure all relevant reports have been printed and distributed to the respective departments (handovers, breakfast packs, etc.)
  • Audit FOH cash up and corresponding account allocations
  • Audit hotel transactions and corresponding account allocations
  • Run End of Day Function on Opera
  • Ensure Front of House, Front Office & the rest of the property grounds is neat and tidy at all times
  • Manages Hotel on absence of Department Heads
  • Manages night security and facilitate any irregularities
  • Ability to take initiative and make judgement calls re complaints (considering spend and adequate gifting / room drops / vouchers)
  • Constant monitoring of PMS and Guest profiling to ensure that the team is updating required information; nationalities, address, remarks, preferences, contact details
  • Update and share Guest Feedback to executive and management team
  • Ensuring night-to-night Guest services such as document handling, wake-up calls etc; all carried out timeously and accurately
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REQUIREMENTS & QUALIFICATIONS

  • Hospitality Diploma advantageous or at least 2 years experience in a 5* Hotel or 1 years experience in a Front Office environment.
  • Demonstrated excellent English written and verbal communication skills.
  • A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Teams, Excel, Word, PowerPoint, Outlook.
  • Strong organizational skills and ability to multitask.
  • Ability to work long hours, day and night, including weekends and holidays.
  • International experience in a similar environment and travelling experience will be advantageous.
  • Driver’s license essential, own transport a plus.
  • Knowledge of Franschhoek and surrounding areas

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

Click Go Apply to apply online!


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