Franschhoek: Night Auditor posted by Red Ember Recruitment Ltd

Our client based in Franschhoek is looking for a Night Auditor join their team. The successful candidate will have to excel in providing service excellence and ensuring that the guest experience is prioritized above all else. As the primary point of contact for guests during the night shift, the Night Auditor handles inquiries, resolves issues, and ensures seamless communication between departments. Main Responsibilities: Oversees, coordinates and directs the service, operations, logistics and activities of the Front Office and other operational departments during their allocated night shift. Responds to the requests that are presented by guests during the night operating hours and works closely with the relevant department night team to assist the department managers to ensure a coordinated effort between the different teams. Ensures that the Night Audit and reporting is accurately completed and all departments are balanced and that department “End-of-Day” procedures are correctly run. Ensuring that all guests’ special requests, requirements are met by all departments and communicated clearly. Upselling of other facilities and services including our affiliates. Adhere to and maintain Health and Safety standards Requirements Experience and Skills: Experience in a 5 star luxury hotel environment Excellent knowledge of Franschhoek area and surrounds Excellent interpersonal skills to be able to interact with all guests Excellent communication skills in English, both written and verbal Excellent knowledge of food and beverages, general knowledge about news and current affairs Excellent track record in housekeeping, food and beverages, as well as butler duties Ability to be courteous always, calm under pressure and putting guests first Computer literate in Microsoft office and Protel. Inherent Requirements: Degree or diploma in Hospitality. At least 2 years of experience in a similar role within Hospitality. Valid driver’s license shifts and be flexible in other departments Exceptional attention to detail Ability to anticipate guests’ needs and exceed guests’ expectations Enthusiastic and passionate about guests, their needs and preferences Preference will be given to candidates from Franschhoek and neighboring areas. Benefits 50% Medical Aid Contribution 3% Provident Fund Contribution Annual Increases and Bonuses Meal allowance per shift worked Staff transport available at a subsidized amount on Franschhoek, Paarl, Stellenbosch and Wellington routes No live-in accommodation