Gauteng: Client Success Manager posted by RareCruit
Posted on 2025-06-26 00:00:00
Job Summary
The Client Success Manager will be responsible for forming trusting relationships with clients; while having an oversight of all account activities, sorting out issues and pricing deals presented in a way that will allow clients to win the deals for themselves.
On a practical level this role also involves:
- Making key strategic decisions with clients.
- Making key pricing decisions on clients’ rollouts and big projects.
- Responsible for resolving any issues arising from our service team (“go-to” person for the clients).
- Utilising client relationships to upsell and grow revenue from client by selling them new products, introducing them to new opportunities and awakening dormant accounts that have not shipped for a while.
- Consolidating on their client base to ensure they are getting maximum revenue from clients.
- Ultimately, this is a soft-sales role and requires someone with exceptional client management skills, great problem-solving skills, responsive and impressive to the clients.
Qualifications and Experience:
- Excellent High School and University Results.
- Professionals preferred: CA’s, BCom and LLB.
- Excellent command of English language and mathematical proficiency.
- Experience in managing a small/medium sized team is advantageous.
- Creative and independent thinker with ability to foresee potential problems and find innovative ways to solve them.
- Ability to prioritise tasks and organise own work.
Skill Set and Desired Competencies:
- Apply judgement and learn quickly.
- Think on your feet.
- Has commercial flair and acumen.
- Enjoys closing deals.
- Energetic, personable, intelligent and business savvy.
- Willingness to go the extra mile for clients.
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