Gauteng: Commercial Vehicle Service Advisor – Gauteng, Midvaal posted by Select Motor Recruitment

• Greeting customers and assisting with any queries
• Opening of Estimates and Job cars for work to be done
• Ensure Estimate goes to client via email and a phone call is make for approval of required within 1 hour of booking or truck arrival for repairs and any alternative to expensive repairs
• Consult with mechanics, foreman or technical advisors regards to repairs
• Check and confirm warranty, service or maintenance plans and if items needing work are covered or need to be billed
• Communicate with parts department to ensure timeous parts availability
• Obtain order numbers and issue go ahead to foreman/technicians
• Update clients on status of vehicles
• Prepare job cards to be invoiced before vehicle is collected/released
• Control the daily Workshop workflow sheet – send out by end of business
• Control Workshop efficient report, hours allocated vs worked
• Control gate-pass book and company policies regarding vehicle movements, IE, NO vehicle leaves without payment
• Adhere to all company policies
• Send Proof of payments to accounts and ensure debtors are loaded and removed
• Responsible for the total customer handling process in the service and repairs area
• Achieve high level of customer satisfaction and confidence in order to increase loyalty and trust
• Generate service business volume (selling parts and labour through interactive reception and upselling opportunities)
• Build and maintain a positive service image amongst customers
• Handle all customer requirements by offering alternative repair solutions and pricing options
• Able to motivate and technically validate and converse with customers on warranty and policy related repairs and matters
• Must be able to handle all customer complaints and issues up to a certain level
• Uses all methods of customer communication, including bookings, phone calls, email and in-person interactions, to schedule and book service and repair appointments
• Follow-up after the service / repair to ensure the customer is satisfied with the work done
• Develop sales leads for future business and forward leads to the sales department

Requirements:

• Matric (Grade 12)
• Min 2 years’ relevant experience within the motor industry at Commercial Vehicle Dealership level
• Team player, friendly and energetic
• Relevant training/qualifications as a Service Advisor or similar role
• Strong understanding of Commercial Vehicle technology and the Automotive Industry
• Computer Literate
• Self-Motivated
• Target/Goal driven
• Extremely good with client relationships (Excellent Customer Service)
• Strong Administration skills

 
 
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.
 
Applications should be submitted no later than 2 weeks from advertising.