Gauteng: Conference & Banqueting Manager posted by Stonebridge HR Solutions

About the Role

The Conference and Banqueting Manager is responsible for planning, coordinating and overseeing all conference and banqueting operations to ensure seamless, profitable and memorable events that reflect the estate’s 4/5-star luxury standards. The role is highly operational and guest-facing, with accountability for end-to-end event delivery, team leadership and alignment with FCB and broader hotel objectives.

Key Responsibilities

• Plan and execute all on-property conferences, meetings, banquets, weddings and special events from handover to post-event review, ensuring flawless delivery in line with client expectations and hotel standards.
• Lead, mentor and manage a conference and banqueting team (approximately 10-30 staff) to maintain high levels of professionalism, service excellence, productivity and adherence to grooming standards.
• Coordinate closely with Sales, Reservations, FCB, Kitchen, Front Office, Housekeeping, Maintenance and Spa to ensure accurate function sheets, smooth event flows and integrated guest experiences.
• Prepare detailed event plans, including room layouts, seating plans, timelines, staffing plans and service flows, and oversee set-up, décor, AV readiness, signage and cleanliness of all venues.
• Control operating equipment, beverage and cleaning stock, including requisitioning, ordering, receiving, storage, usage, counts and variance reporting to support departmental profitability.
• Ensure accurate posting of charges, cash-ups, voids and complimentary items, and support the FCB Operations Manager with budgeting, cost control, revenue maximisation and departmental reporting.
• Maintain full compliance with health and safety, food hygiene, liquor licensing and all hotel policies, SOPs, checklists and security protocols.
• Act as primary on-the-day contact for clients, handle changes and special requests, proactively resolve issues on the floor and drive guest satisfaction, repeat business and positive feedback.

Requirements

• Grade 12 Relevant tertiary qualification or diploma in Hospitality Management, Hotel Management, Events Management or a related field will be an advantage.
• Additional certifications in food safety, health and safety, or event management will be beneficial.
• Minimum 5 years’ experience in banqueting and conference operations within a high-volume, upmarket or luxury hotel, conference centre or similar establishment.
• Proven track record managing end-to-end events, including corporate conferences, weddings, gala dinners and special functions.
• Experience leading teams of approximately 10–30 staff, including permanent and outsourced personnel.
• Experience collaborating closely with Sales, FCB, Kitchen, Front Office and Housekeeping to deliver integrated guest experiences.

Qualifications

No formal education or certifications mentioned.