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South Africa: Hotel Concierge posted by The President Hotel

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Job Description

About the Role

The President Hotel is seeking an experienced and guest-focused Concierge to join our team at one of Cape Town’s most loved destinations. As a key member of our hospitality team, you will play a vital role in shaping how guests experience Cape Town through thoughtful recommendations and seamless travel arrangements.

Key Responsibilities

  • Assist guests with airport transfers, shuttle services, tours, excursions and car hire arrangements
  • Provide personalised recommendations, itineraries and destination advice
  • Liaise with tour operators, transport providers and suppliers to ensure seamless service delivery
  • Manage all bookings, confirmations, amendments and cancellations efficiently
  • Handle guest enquiries via email, telephone and in person in a warm and professional manner
  • Ensure all bookings are accurately captured and communicated to relevant departments
  • Maintain clear records, reports and daily handovers
  • Resolve guest concerns promptly, ensuring effective service recovery

Requirements

• Matric or equivalent qualification

• Minimum 2 years’ experience in a hotel travel desk, concierge or front office role

• Experience working in a 4 or 5-star hotel environment

• Strong knowledge of Cape Town attractions, tours and transport logistics

• Excellent communication skills with a professional, guest-focused approach

• Strong organisational and administrative abilities

• Computer literate, including Microsoft Office and hotel systems

Qualifications

No formal education/certifications required.

Salary & Benefits

Salary details not specified.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

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When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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