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Gauteng: Customer Experience Executive posted by Manpower Group

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Job Description

This is your chance to be the face of exceptional customer service in a digitally advanced automotive environment. You’ll ensure every customer interaction exceeds expectations while supporting seamless operations across our client’s innovative platforms.

What You’ll Be Doing

Delivery Excellence

  • Coordinate weekly delivery logistics and manage comprehensive delivery boards
  • Monitor and respond to customer communications across digital platforms
  • Conduct thorough vehicle quality inspections to maintain premium standards
  • Ensure no defective vehicles reach customers – maintaining the highest quality standards
  • Coordinate driver logistics for customer pickups and deliveries
  • Prepare vehicles for handover with meticulous attention to detail

Customer Handover Mastery

  • Provide warm, professional meet-and-greet services for all customers
  • Coordinate hospitality services to ensure customer comfort during visits
  • Manage trade-in vehicle evaluations and VIN verification processes
  • Complete comprehensive FICA and insurance administration
  • Conduct detailed test drives demonstrating vehicle features and confirming mechanical integrity
  • Execute thorough Customer Protection Act (CPA) compliance procedures
  • Handle all delivery documentation with precision and professionalism
  • Provide branded gifts and ensure customers receive all promised items

After-Sales Excellence

  • Conduct 24-hour follow-up calls to ensure customer satisfaction
  • Manage the comprehensive 21-day customer care process
  • Handle comeback management with solution-focused approaches
  • Coordinate rental vehicles when required (with management approval)
  • Oversee license and registration processes to completion
  • Ensure all promised deliverables reach customers (number plates, documentation, refunds)
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Facility & Operations Support

  • Maintain showroom presentation to premium standards
  • Coordinate vehicle displays with perfect pricing alignment and branding
  • Manage car cleaning standards and quality control
  • Oversee security protocols for building and facility lock-up
  • Administer fuel management systems and driver coordination
  • Conduct weekly vehicle inspection quality checks

Vehicle Evaluations

  • Perform accurate vehicle assessments using industry-standard tools
  • Determine vehicle retention value through comprehensive inspections
  • Utilize pricing platforms to ensure competitive market positioning

What We’re Looking For

Essential Requirements:

  • Grade 12 qualification (non-negotiable)
  • Customer service certification or diploma
  • Minimum 2 years customer-facing experience
  • Leadership capabilities and team collaboration skills

Digital Proficiency:

  • Advanced Microsoft Office Suite (Word, Excel, PowerPoint)
  • Automotive platform experience advantageous
  • CRM system familiarity preferred

Key Competencies:

  • Superior customer engagement – you genuinely care about creating exceptional experiences
  • Pressure management – maintain excellence even during busy periods
  • Transparency and integrity – honest communication builds lasting relationships
  • Administrative excellence – meticulous attention to detail in all processes
  • Process-driven mindset – you thrive with structured procedures and protocols
  • Deadline focused – able to prioritize workloads and meet critical timelines
  • Instruction execution – reliable follow-through on all directives
  • Team collaboration – supportive team player who elevates others

Please note only shortlisted candidates will be contacted



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