Job Description
What You’ll Be Doing
Delivery Excellence
- Coordinate weekly delivery logistics and manage comprehensive delivery boards
- Monitor and respond to customer communications across digital platforms
- Conduct thorough vehicle quality inspections to maintain premium standards
- Ensure no defective vehicles reach customers – maintaining the highest quality standards
- Coordinate driver logistics for customer pickups and deliveries
- Prepare vehicles for handover with meticulous attention to detail
Customer Handover Mastery
- Provide warm, professional meet-and-greet services for all customers
- Coordinate hospitality services to ensure customer comfort during visits
- Manage trade-in vehicle evaluations and VIN verification processes
- Complete comprehensive FICA and insurance administration
- Conduct detailed test drives demonstrating vehicle features and confirming mechanical integrity
- Execute thorough Customer Protection Act (CPA) compliance procedures
- Handle all delivery documentation with precision and professionalism
- Provide branded gifts and ensure customers receive all promised items
After-Sales Excellence
- Conduct 24-hour follow-up calls to ensure customer satisfaction
- Manage the comprehensive 21-day customer care process
- Handle comeback management with solution-focused approaches
- Coordinate rental vehicles when required (with management approval)
- Oversee license and registration processes to completion
- Ensure all promised deliverables reach customers (number plates, documentation, refunds)
Facility & Operations Support
- Maintain showroom presentation to premium standards
- Coordinate vehicle displays with perfect pricing alignment and branding
- Manage car cleaning standards and quality control
- Oversee security protocols for building and facility lock-up
- Administer fuel management systems and driver coordination
- Conduct weekly vehicle inspection quality checks
Vehicle Evaluations
- Perform accurate vehicle assessments using industry-standard tools
- Determine vehicle retention value through comprehensive inspections
- Utilize pricing platforms to ensure competitive market positioning
What We’re Looking For
Essential Requirements:
- Grade 12 qualification (non-negotiable)
- Customer service certification or diploma
- Minimum 2 years customer-facing experience
- Leadership capabilities and team collaboration skills
Digital Proficiency:
- Advanced Microsoft Office Suite (Word, Excel, PowerPoint)
- Automotive platform experience advantageous
- CRM system familiarity preferred
Key Competencies:
- Superior customer engagement – you genuinely care about creating exceptional experiences
- Pressure management – maintain excellence even during busy periods
- Transparency and integrity – honest communication builds lasting relationships
- Administrative excellence – meticulous attention to detail in all processes
- Process-driven mindset – you thrive with structured procedures and protocols
- Deadline focused – able to prioritize workloads and meet critical timelines
- Instruction execution – reliable follow-through on all directives
- Team collaboration – supportive team player who elevates others
Please note only shortlisted candidates will be contacted
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Keep copies of job descriptions for positions you apply to - they're useful for interview prep.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Gauteng: Quantity Surveyor – Estimator Construction Fourways, Johannesburg, South Africa posted by Jobs 4 All
Job Summary:A position exists within the Company for a Junior Quantity Surveyor who will work closely with and report to…
View JobNorth West: Senior Project Planner / Scheduler posted by Marvel Placement Consultant
Minimum Requirements:Minimum of 10 years’ proven Project Planning experience within large-scale, multi-disciplined Mining, EPCM, and Construction...
View JobWestern Cape: Accountant Senior (Western Cape – Atlantis) posted by Techbridge Recruitment
Key ResponsibilitiesFinancial Accounting: Full accounting function including debtors, creditors, bank reconciliations, general journals, and fixed asset...
View JobWestern Cape: IT Technician Senior (Atlantis) posted by Techbridge Recruitment
DUTIES:Provide advanced technical support for hardware, software, and network relatedDaily server checks by means of RMM software to ensure all…
View JobGauteng: Electronic Engineering Graduate posted by TAC Recruitment
DescriptionReceive training in the design, program and configuration of PLC systems for automation equipmentDebug, test and validate control...
View JobBoksburg: Senior Electronic Engineer posted by Hire Resolve
A global company operating in the mining, infrastructure, and natural resources sectors is seeking a Senior Electronic Engineer to join…
View Job
Browse Employers
Job Alerts