Job Description
What You’ll Be Doing
Delivery Excellence
- Coordinate weekly delivery logistics and manage comprehensive delivery boards
- Monitor and respond to customer communications across digital platforms
- Conduct thorough vehicle quality inspections to maintain premium standards
- Ensure no defective vehicles reach customers – maintaining the highest quality standards
- Coordinate driver logistics for customer pickups and deliveries
- Prepare vehicles for handover with meticulous attention to detail
Customer Handover Mastery
- Provide warm, professional meet-and-greet services for all customers
- Coordinate hospitality services to ensure customer comfort during visits
- Manage trade-in vehicle evaluations and VIN verification processes
- Complete comprehensive FICA and insurance administration
- Conduct detailed test drives demonstrating vehicle features and confirming mechanical integrity
- Execute thorough Customer Protection Act (CPA) compliance procedures
- Handle all delivery documentation with precision and professionalism
- Provide branded gifts and ensure customers receive all promised items
After-Sales Excellence
- Conduct 24-hour follow-up calls to ensure customer satisfaction
- Manage the comprehensive 21-day customer care process
- Handle comeback management with solution-focused approaches
- Coordinate rental vehicles when required (with management approval)
- Oversee license and registration processes to completion
- Ensure all promised deliverables reach customers (number plates, documentation, refunds)
Facility & Operations Support
- Maintain showroom presentation to premium standards
- Coordinate vehicle displays with perfect pricing alignment and branding
- Manage car cleaning standards and quality control
- Oversee security protocols for building and facility lock-up
- Administer fuel management systems and driver coordination
- Conduct weekly vehicle inspection quality checks
Vehicle Evaluations
- Perform accurate vehicle assessments using industry-standard tools
- Determine vehicle retention value through comprehensive inspections
- Utilize pricing platforms to ensure competitive market positioning
What We’re Looking For
Essential Requirements:
- Grade 12 qualification (non-negotiable)
- Customer service certification or diploma
- Minimum 2 years customer-facing experience
- Leadership capabilities and team collaboration skills
Digital Proficiency:
- Advanced Microsoft Office Suite (Word, Excel, PowerPoint)
- Automotive platform experience advantageous
- CRM system familiarity preferred
Key Competencies:
- Superior customer engagement – you genuinely care about creating exceptional experiences
- Pressure management – maintain excellence even during busy periods
- Transparency and integrity – honest communication builds lasting relationships
- Administrative excellence – meticulous attention to detail in all processes
- Process-driven mindset – you thrive with structured procedures and protocols
- Deadline focused – able to prioritize workloads and meet critical timelines
- Instruction execution – reliable follow-through on all directives
- Team collaboration – supportive team player who elevates others
Please note only shortlisted candidates will be contacted
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