| Date | 2025-01-23 |
|---|---|
| Job Title | Data Operations Support Analyst – Contract |
| Employer | Recruit-It More Information |
| Salary | 100 |
| Category | Automotive |
| Location |
Gauteng / Gauteng |
Job Summary
Requirements:
– Education: Bachelor’s degree in computer science, Information Technology, or suitable related field.
– Experience: Minimum of 5 years of experience in data management. Must preferably have experience in a support role within a data environment. Requires a strong understanding of data systems and data infrastructure.
– Technical skills: familiarity with cloud services (AWS specifically), virtualization technologies, scripting languages (SQL & Python) and monitoring tools.
– Technical skills: Operating knowledge of SQL and to read and understand SSIS for investigation, start SQL jobs and SQL stored procedures, and diagnose issues in a SQL environment.
– Technical skills: preferable if they can design and develop their own monitoring dashboards (PowerBI)
– Soft Skills: Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team environment.
Duties &
Responsibilities:
Support
– Monitoring of emails for client emails to create and execute support tickets
– Communicating the completion of support tickets to clients
– Provide support to data users, helping them with queries and issues related to data access, data quality, and system performance.
Monitoring
– Monitoring of emails for system generated emails (regarding DQ breaches and run issues) and create BAU issue tickets accordingly.
– Checking that jobs and batches complete successfully.
– Continuously monitor data systems to ensure they are functioning correctly and efficiently.
– Monitor the day-to-day operations of the data platform, ensuring high availability and performance.
– Monitor system performance and troubleshoot issues to minimize downtime and ensure smooth operations.
– Perform monitoring checks outside of normal business hours
– Identify patterns and trends proactively and drive remediation activities to prevent recurrence
Addressing Issues
– Troubleshoot any issues that arise within the data environment, including data pipeline failures, performance bottlenecks, and system outages.
– Identify improvements and streamlining through trend analysis
– Triggering and overseeing re-runs
Collaboration:
– Work closely with Data Engineers, Data Architects, and other stakeholders to support the development and deployment of data products that ensure the data environment meets the needs of the organization.
– Assist with User access reviews
– Liaise with auditors (internal or external) regarding audits of the data platform
Documentation:
– Maintain comprehensive documentation of the infrastructure, processes, and procedures.
– Maintain detailed documentation of issues, resolutions, and system changes to ensure knowledge sharing and continuity.
– Facilitate development and maintenance of dashboards to assist with the monitoring of daily runs.
Competencies
– Technical Expertise: Deep understanding of data infrastructure, cloud services, and automation.
– Problem Solving: Ability to diagnose and resolve complex technical issues efficiently.
– Collaboration: Strong interpersonal skills to work effectively with cross-functional teams.
– Adaptability: Ability to adapt to changing technologies and business needs.
Data Operations Support Analyst – Contract position available in Gauteng, Gauteng. This job position was posted by Recruit-It. The job has been posted as a char8000 ad on 2025-01-23 at 01:03:13 in the Automotive category
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