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Gauteng: ERP System Software Assistant posted by Staff Solutions

Gauteng: ERP System Software Assistant posted by Staff Solutions

Posted on 2025-08-29 00:00:00

Employer Staff Solutions
Category Automotive Sales
Location Gauteng  / Gauteng

Job Summary

Job Description: 

  • Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions 
  • Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge 
  • Communication and problem-solving skills to deliver support services for business applications 
  • SAP – knowledge
  • The successful candidate for the role will be responsible for the following systems/apps (but not limited): 
  • Evolve 
  • Xperteck  
  • Providing application support to users Answer, Identify issues, and Provide suggestions and long-term solutions 
  • To provide proactive support to internal staff, and external customers: 
  • Analyse recurring incidents on the service desk and solve through interaction with key stakeholders  
  • Investigate and analyse system issues to determine the cause of issues and appropriate corrective action  
  • Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved  
  • Pre- and post-information systems implementation, and support with process owners  
  • Contribute to the Help Desk knowledge base, add quality articles relating to Problem Resolution about new, and existing projects, types, and Sub Types 
  • Review and recommend continuous improvement of the systems and support processes 
  • Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support 
  • Maintain data quality and integrity within the system 
  • Ensure all critical services/systems are monitored 
  • Provide clear, professional, informative, and appropriate communication to colleagues, customers, and suppliers  
  • Carry out system maintenance tasks and processes to agreed schedules 
  • Supplier management: Manage relationships with approved suppliers 
  • 1st/2nd level support 
  • Log calls 
  • Assign priority to calls low, medium, urgent, high, critical 
  • Update the system in real-time 
  • Problem analysis – identify recurring problems and report in weekly meetings Alert Management  
  • Use and update the knowledge base of the system
View Job  East London: Electrical Engineer posted by Staff Solutions

REQUIREMENTS 

  • Diploma / Certificate in Information Technology: System support or similar 
  • Solid experience in supporting and maintaining production computer systems in a customer-facing support environment of at least 5 years  
  • Experience in database systems, reporting, and query tools 
  • Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff 
  • Effective time management skills and ability to prioritize work assignments  
  • Analytical 
  • Ability to solve problems 
  • Able to build and maintain business relationships 
  • Desire to learn and grow within the organisation 
  • Strong team player

Click Go Apply to apply online!


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