Gauteng: ERP System Software Assistant posted by Staff Solutions

• Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions 
• Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge 
• Communication and problem-solving skills to deliver support services for business applications 
• SAP – knowledge
• The successful candidate for the role will be responsible for the following systems/apps (but not limited): 
• Evolve 
• Xperteck  
• Providing application support to users Answer, Identify issues, and Provide suggestions and long-term solutions 
• To provide proactive support to internal staff, and external customers: 
• Analyse recurring incidents on the service desk and solve through interaction with key stakeholders  
• Investigate and analyse system issues to determine the cause of issues and appropriate corrective action  
• Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved  
• Pre- and post-information systems implementation, and support with process owners  
• Contribute to the Help Desk knowledge base, add quality articles relating to Problem Resolution about new, and existing projects, types, and Sub Types 
• Review and recommend continuous improvement of the systems and support processes 
• Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support 
• Maintain data quality and integrity within the system 
• Ensure all critical services/systems are monitored 
• Provide clear, professional, informative, and appropriate communication to colleagues, customers, and suppliers  
• Carry out system maintenance tasks and processes to agreed schedules 
• Supplier management: Manage relationships with approved suppliers 
• 1st/2nd level support 
• Log calls 
• Assign priority to calls low, medium, urgent, high, critical 
• Update the system in real-time 
• Problem analysis – identify recurring problems and report in weekly meetings Alert Management  
• Use and update the knowledge base of the system

REQUIREMENTS 

• Diploma / Certificate in Information Technology: System support or similar 
• Solid experience in supporting and maintaining production computer systems in a customer-facing support environment of at least 5 years  
• Experience in database systems, reporting, and query tools 
• Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff 
• Effective time management skills and ability to prioritize work assignments  
• Analytical 
• Ability to solve problems 
• Able to build and maintain business relationships 
• Desire to learn and grow within the organisation 
• Strong team player