Gauteng: GERMAN SPEAKING Call Center Agent/Universal Agent – REMOTE posted by Jordan Human Resources
Posted on 2025-08-31 00:00:00
| Employer | Jordan Human Resources |
|---|---|
| Category | Insurance Sales/Marketing |
| Location | Gauteng / Gauteng |
Job Summary
-Respond to customer queries across voice/email/chat efficiently and professionally, adhering to response time standards.
-Utilize templated email, chat and voice responses for specific inquiries and draft tailored responses when required.
-Retrieve necessary information from knowledge bases to address customer questions accurately.
-Process all incoming communications and log key information into the company’s CRM system daily.
Content Moderation:
-Review user-generated content (e.g., ad text, images, messages) for compliance with company guidelines and country-specific laws.
-Ensure users adhere to Client’s policies regarding account creation and usage, sending messages, and posting personal ads, using good judgment for borderline cases.
-Process and respond to user complaints and appeals related to content removal or account limitations.
-Take appropriate action on flagged content (approve/reject) and identify patterns in potentially harmful content, reporting trends to your manager.
-Evaluate content patterns to propose updates to keyword filters and flag filters causing high false positive rates.
Quality Assurance:
-Audit contact management tickets and moderation actions for quality, accuracy, and adherence to policy.
-Identify and report patterns in user pain-points, moderation misses, agent errors, possible filter creation or adjustment.
-Continuously improve QA scorecards and feedback loops in collaboration with supervisors to optimize level of agent output.
-Lead calibration sessions across departments to ensure consistency in decision-making.
-Report on quality trends and suggest princess of policy changes based on insights
SKILLS & QUALIFICATIONS
About you:
-Empathy and professional understanding of customer frustrations and concerns.
-High attention to detail and the ability to follow processes precisely.
-Constructive communicator and excellent stress management to maintain composure during high-volume periods or challenging interactions.
-Adaptability to unique situations and efficient task handling, adjusts criteria or focus areas as workflows evolve.
-Exposure to KPI-driven environments and SLA targets.
-Problem-solving skills to identify core issues and determine appropriate solutions.
-Analytical and objective mindset – maintains neutrality while reviewing others’ work.
Technical Skills:
-Experience with social media or content moderation platforms is preferred.
-Proficiency with CRM systems for tracking and logging communications.
-Competency with contact management platforms and content moderation tools.
-Experience utilizing multiple tools to solve tasks.
-Familiarity with knowledge base systems for resolving customer issues.
-Basic understanding of data security protocols related to sensitive customer information.
-Ability to quickly learn and navigate company-specific applications and systems.
-Typing speed and accuracy sufficient for real-time customer communication.
Educational and Experience Requirements:
-Completion of secondary education preferred (e.g., high school diploma or equivalent). Additional college coursework or relevant certifications in customer service or communication are a plus but not required.
-1-2 years of experience in customer service, call center, or a related field preferred.
-German Language proficiency: C1-C2 level required.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Gauteng
More jobs in Gauteng
Browse Insurance Sales/Marketing Jobs
Browse Jordan Human Resources Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Gauteng: Signage Site manager – Signage or Print industry posted by Imajez Telecoms
We are looking for a dedicated and experienced Signage Site Manager to join our dynamic team.Responsibility for overseeing the installation of signage...
View Job
Signage Site manager – Signage or Print industry
Centurion: Sales Consultant Gauteng posted by Elchemie
Sales ConsultantLocation Centurion, GautengIndustry Security Technology Experience 2 - 5 yearsType Full-time Environment Innovative, high-energy,...
View Job
Sales Consultant Gauteng
Gauteng: Millwright posted by Manpower Group
SUMMARY OF DESCRIPTIONnbspHealth and Safety responsibilities.nbspResponsible to monitor the departmental compliance to HSEnbspcardinal rules and...
View Job
Millwright
Gauteng: LATHE OPERATOR – WITH SOME EXPERIENCE posted by ICARUS ENGINEERING
A Company based in Boksburg is looking for a lathe machine operator with some experience on lathe machines. Please send your cv.
View Job
LATHE OPERATOR – WITH SOME EXPERIENCE
Gauteng: Coffee Machine Technician posted by Sheli Placements
KEY PERFORMANCE INDICATORS Installation of coffee equipment and related itemsOnsite repairs and servicing of equipmentAbility to program equipment to the...
View Job
Coffee Machine Technician
Gauteng: PROCUREMENT OFFICER posted by Pronto Labour Team
Procurement Officer with FMCG, Manufacturing andor Engineering Purchasing experienceDuties and ResponsibilitiesDeveloping procurement strategies.Identifying...
View Job
PROCUREMENT OFFICER
Gauteng: Electrician – Mining experience posted by ESG Recruitment
QualificationsExperienceMatric CertificateElectrician QualificationIndustryEngineeringMiningJob RequirementTrade tested ElectricianMinimum 8 years...
View Job
Electrician – Mining experience
Gauteng: Electrical Instrumentation Technician posted by ESG Recruitment
QualificationsExperienceMatric CertificateElectrician QualificationIndustryEngineeringMiningJob RequirementTrade tested ElectricianMinimum 8 years...
View Job
Electrical Instrumentation Technician
Gauteng: Supply Chain Coordinator posted by Staff Solutions
Key ResponsibilitiesSupply Chain CoordinationReceive and capture stock in the SAP system and ensure accurate distribution.Perform operational tasks...
View Job
Supply Chain Coordinator
Gauteng: Microsoft SQL Professional Services posted by Dukes Assignments
Company DescriptionDukes Assignments is tasked with providing timely and accurate scientific data in the field of meteorology to the broaderSouth African...
View Job
Microsoft SQL Professional Services
Gauteng: Aluminum/Glass supervisor posted by Randburg glass
Established GlassAluminium company based in the Northern suburbs seeks an individual well versed in glass and aluminium manufacturing and installations,Must...
View Job
Aluminum/Glass supervisor
Gauteng: SAP MM Functional Consultant posted by Gijima Holdings
The SAP MM Functional Consultant is responsible for configuring and testing SAP Materials Management functions and module solutions, as well as...
View Job
SAP MM Functional Consultant
Gauteng: Account Manager posted by Persona Staff
DUTIES INCLUDE but is not limited toFocus on presenting, negotiating, and selling innovative brand-building solutions to various clients.nbspIdentify...
View Job
Account Manager
Gauteng: Engineering / Production Workshop Manager posted by Trading Places Recruitment (Pty) Ltd
ExperienceMinimum 15 yearsrsquo experience in the Engineering industrySpecific SkillsWelding ExpertiseLine Boring ExpertiseCNC Milling and Turning...
View Job
Engineering / Production Workshop Manager
Gauteng: Project Manager Financial and Operational Systems posted by Execustaff South Africa (Pty) Ltd
SummaryResponsible for deploying solutions for operational improvements ranging from job costing, inventory management, warehouse management, Bill of...
View Job
Project Manager Financial and Operational Systems
Gauteng: Junior Application Engineer posted by Mecad Systems
RequirementsMatric with high grade mathsBTech diploma or degree will be advantageousUnderstanding of Cad Cam software advantageousKnowledgeExperience with...
View Job
Junior Application Engineer
Gauteng: SENIOR COORDINATOR – TOOL ROOM (ELANDSFONTEIN) posted by MPRTC Recruitment
Minimum RequirementsN4ndashN6 technical qualification or equivalentTrade Test Certificate in Tooling, Jig amp Die Making or similarAt least 10 years of...
View Job
SENIOR COORDINATOR – TOOL ROOM (ELANDSFONTEIN)
Gauteng: MILLWRIGHT – ELECTRICAL & MECHANICAL (ELANDSFONTEIN) posted by MPRTC Recruitment
Minimum RequirementsN4ndashN6 technical qualification or equivalentRecognised Trade Test as Electrician, Millwright, or similarMinimum of 10 yearsrsquo...
View Job
MILLWRIGHT – ELECTRICAL & MECHANICAL (ELANDSFONTEIN)
Gauteng: Development Designer / Design Engineer posted by Execustaff South Africa (Pty) Ltd
Qualifications and ExperienceDegree Diploma in Mechanical EngineeringCATIA V510 years experience in designing models and mouldsPrevious design andor...
View Job
Development Designer / Design Engineer
Gauteng: Pastry Chef posted by Craven Cottage CC
Duties nbspOversee the daily production of desserts, pastries and artisanal breads, ensuring consistent quality and presentation to meet the...
View Job
Pastry Chef
Gauteng: Sous Chef posted by Craven Cottage CC
DutiesnbspPlan and organise daily menus.Assist with issues for staff.Ensure fridges and freezers are well kept and packed.Check that temperature log sheets...
View Job
Sous Chef
Gauteng: SAP SD Functional Consultant posted by Gijima Holdings
QualificationsSAP SD CertificationITIL V3 Certification.3-year IT-related degreeTOGAF certificationAgile certificationCOBIT certificationPrince II...
View Job
SAP SD Functional Consultant
Gauteng: Buyer posted by webuycars
Vacancy at webuycars. Looking for Vehicle Buyers to join our team. This is a role unique to We Buy Cars and is the foundation of our company. This role...
View Job
Buyer
Gauteng: Territory Supply Chain Inventory Manager – JHB posted by Job Masters (Pty) Ltd
Minimum requirementsProven track record in supply chaininventory management or purchasing.Experience in multi-territory operations and warehouse3PL...
View Job
Territory Supply Chain Inventory Manager – JHB
Gauteng: IT Manager posted by Recruit-It
Job OverviewOur client is seeking an experienced IT Manager to oversee and manage all aspects of information technology within their trading entity. The IT...
View Job
IT Manager