Gauteng: Groups and Incentives Relief Consultant posted by IntelliStaff
Posted on 2025-07-16 00:00:00
| Employer | IntelliStaff |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | Gauteng / Gauteng |
Job Summary
Key Responsibilities:
- Supervise assigned team responsibilities during staff absences due to illness, leave, or training, including full management of workloads such as re-quotes, proposals, and operational tasks.
- Assist in the development and management of agent and hosted educational bookings in collaboration with the Sales team.
- Support the implementation and testing of systems and procedures.
- Follow up on provisional bookings for relevant teams.
- Re-engage with previously inactive leads during quieter periods.
- Load bookings for consultants during peak seasons.
- Provide support on Small Group Journeys.
- Assist in sourcing new suppliers and products to enhance offerings and drive creativity within the Groups department.
- Occasionally accompany group travel to assist with on-the-ground operations.
Knowledge Required:
- In-depth understanding of the tourism industry, including travel channels, destination management, and client expectations.
- Familiarity with travel terms and conditions, market-specific knowledge, and products across Southern and East Africa.
- Basic business acumen to contribute to strategic planning and commercial decision-making.
- Awareness of crisis management and emergency response protocols.
Skills Required:
- Exceptional attention to detail to ensure accuracy across documentation, planning, and client communication.
- Strong organizational ability to manage multiple priorities and meet deadlines efficiently.
- Initiative and proactive problem-solving skills.
- Analytical and creative thinking to resolve complex challenges.
- Team-oriented mindset with effective collaboration and communication skills.
- Proficiency in systems such as Tourplan, Wetu, and Microsoft Office (Word, Excel, PowerPoint, Outlook) is advantageous.
Personal Attributes:
- Excellent interpersonal communication.
- High level of customer service with the ability to anticipate and respond to client needs.
- Resilience in fast-paced, unpredictable environments.
- Confident decision-making and independence under pressure.
- Motivation and diligence in meeting responsibilities and deadlines.
- A collaborative spirit with a willingness to share knowledge and support colleagues.
- Driven by purpose and quality service rather than numerical targets.
- Strong administrative capability.
Experience Required:
- 3–5 years of previous experience in inbound tour consulting.
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