Job Description
About the Role
The Internal Sales Administrator will play a vital role in supporting our sales team and providing exceptional customer service, ensuring seamless order processing and timely communication with clients.
Key Responsibilities
- Receiving, checking, and processing customer orders via phone and email.
- Preparing and sending quotes within specified timeframes and issuing invoices accurately.
- Supporting account managers and external sales representatives with administrative tasks and helping with upselling.
- Handling inquiries, resolving issues, and maintaining positive client relationships.
- Act as the primary internal contact for client enquiries regarding stock availability, lead times, and order status.
- Collaborating with the warehouse and logistics teams to expedite urgent orders and resolve delivery discrepancies.
- Maintaining exceptional communication skills with a professional telephone manner.
Requirements
- Minimum 2–5 years of experience in internal sales, sales support, and administrative role.
- Accuracy in order processing and documentation.
- Promptness in responding to customer requests and quotes and queries.
- Ability to act as backup assistant to repairs and rental administrator in case of staff shortages.
Qualifications
No formal education or certifications are required for this position.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Gauteng
In Gauteng, South Africa, the client services and sales support sector is a common field with a steady demand for professionals who can provide exceptional customer service and administrative support to businesses. Typically, this industry is characterized by a mix of freelance and in-house roles, with many opportunities available across various sectors.
Salary ranges for client services and sales support positions in Gauteng are generally broad, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within the range of R400 000 to R600 000 per annum, although this can vary widely. More experienced professionals can expect salaries ranging from R800 000 to R1,200 000 per annum or more. However, it is essential to note that these figures are only general guidelines and may not reflect actual salaries for specific companies or roles.
Common skills required for client services and sales support roles include excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in Microsoft Office applications, strong organisational and time management skills, and often, knowledge of CRM software and other industry-specific tools. Typically, candidates with experience in customer-facing roles or administrative positions tend to be well-suited for these types of jobs.
Many industries commonly employ client services and sales support staff, including financial services sector, technology industry, manufacturing sector, and more. These professionals may provide support to sales teams, manage customer relationships, and assist with administrative tasks such as data entry and record-keeping.
In terms of career development, client services and sales support roles can serve as a stepping stone for those looking to transition into more senior positions or pursue related careers in human resources, marketing, or business development. Typically, professionals who excel in these roles may be considered for promotions or transfer opportunities within their current organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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