Job Description
- Resolving 1st and 2nd line issues and queries.
- Answering and actioning customer requests.
- Strong Communication Skills
- Troubleshooting equipment and services.
- Escalating faults to upstream providers and driving them to completion.
- Mikrotik router troubleshooting and operation.
- Customer connection troubleshooting
- PBX troubleshooting
- VoiP Troubleshooting and Configuration
- Works well in a team while also acting independently under pressure.
Requirements:
- A minimum of 3 years in a Service Desk role
- The successful candidate will have the following certifications:
- CompTIA A+ and N+ (essential)
- Mikrotik MTCNA (highly beneficial dependent on years of experience – must have worked on Mikrotik)
- FortiGate NSE (Beneficial)
We are looking for an individual with strong communication skills, who displays patience and out of the box thinking when resolving issues.
Good Time and Risk management capabilities
Own vehicle and valid driver’s licence
The company offers a family orientated work environment with excellent potential for growth and development.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Gauteng
In the Gauteng province of South Africa, the telecommunication industry is a significant sector with a growing demand for skilled professionals. Typically, jobs in this field require a strong foundation in technology and communication principles. The general job market trend is towards increased adoption of digital technologies, driving innovation and growth in various industries.
Generally, salaries for telecommunication roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s common to see salary ranges between R400 000 to R1 million per annum for senior positions, junior roles may fall within a range of R250 000 to R500 000 per annum. However, these are broad estimates, and actual salaries can fluctuate based on individual circumstances.
Common skills required for telecommunication roles in Gauteng typically include proficiency in programming languages such as Java or Python, experience with network protocols and architecture, knowledge of cloud computing platforms, and strong analytical and problem-solving skills. Many employers also value candidates with certifications from reputable bodies like the International Telecommunication Union (ITU) or the Institute of Electrical and Electronics Engineers (IEEE).
The telecommunication industry is a broad sector that encompasses various types of roles, including network engineers, telecommunications technicians, and IT project managers. Financial services sector, technology industry, manufacturing sector, and government departments often employ professionals in this field. In addition to working for well-established multinationals like Google or Microsoft, job seekers may also explore opportunities with local companies specializing in telecommunication equipment, services, or consulting.
For career development, many employers offer training programs, mentorship schemes, and professional certifications to help employees advance in their careers. Typically, senior roles require at least 5-10 years of experience, while junior positions often require recent graduates or individuals with relevant vocational training. Regularly updating skills through online courses, workshops, and industry events can also enhance job prospects in the telecommunication sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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