Job Description
About the Role
The Junior Car Hire Administration Agent will be responsible for assisting with car hire rental requests received from funeral parlours, interacting directly with funeral parlours, and interacting with Company’s rental partners to check availability and secure the rental. The agent will also process the rental on the car hire sales portal and perform specific administration tasks and responsibilities.
Key Responsibilities
- New Parlour Welcome
- A number of existing funeral parlours will be allocated to the agent.
- When a new parlour registers, the agent will be required to contact the parlour to welcome them on board and explain the rental process.
- Monitor new parlour activity.
- Ensure the correct rental process is followed.
- Managing Rental Requests & Vetting
- Assist the parlour with login issues on the portal and or online rental request platform.
- Monitoring rental requests and inquiries submitted via WhatsApp.
- Vetting of rental request. Check relevant information, the selected date, and the submitted information. Check for duplication requests.
- Update the rental status on completion of vetting.
- Contact the parlour to get correct and relevant information, should it be required.
- Acknowledge the rental request via WhatsApp with the status.
- Rental Orders & Confirmations
- Assistance with availability check (out of region).
- Processing rental orders on the sales portal and other platforms.
- Confirmation and payment request via WhatsApp and submit to the client.
- Payment Requests & Validation
- Follow up on outstanding payments (Phone & WhatsApp).
- Notify client if paid short.
- Driver & Date Changes
- Monitor requests for additional and driver or rental date changes.
- Update the system with relevant date or driver information.
- Rental Extensions & Overdue Rentals
- Monitor WhatsApp for rental extension requests.
- Assistance with rental extension request.
- Extension requests and confirmation on WhatsApp, and submit to the client.
- Follow with the payment request and the chasing process.
- Follow up with the parlour regarding overdue rentals.
- Telephone (in- and outbound)
- Answer the telephone for Smart Rental.
- Assist with Customer Care Calls – try to assist, then direct to the correct person.
- Assist with follow-up and confirmation calls when required.
Requirements
- South African Unemployed youth between the ages of 18 and 34.
- Must not have participated on the YES programme before.
- Matric.
Qualifications
Salary & Benefits
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Gauteng
In Gauteng, South Africa, the client services and sales support sector is a common field with a steady demand for professionals who can provide exceptional customer service and administrative support to businesses. Typically, this industry is characterized by a mix of freelance and in-house roles, with many opportunities available across various sectors.
Salary ranges for client services and sales support positions in Gauteng are generally broad, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within the range of R400 000 to R600 000 per annum, although this can vary widely. More experienced professionals can expect salaries ranging from R800 000 to R1,200 000 per annum or more. However, it is essential to note that these figures are only general guidelines and may not reflect actual salaries for specific companies or roles.
Common skills required for client services and sales support roles include excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in Microsoft Office applications, strong organisational and time management skills, and often, knowledge of CRM software and other industry-specific tools. Typically, candidates with experience in customer-facing roles or administrative positions tend to be well-suited for these types of jobs.
Many industries commonly employ client services and sales support staff, including financial services sector, technology industry, manufacturing sector, and more. These professionals may provide support to sales teams, manage customer relationships, and assist with administrative tasks such as data entry and record-keeping.
In terms of career development, client services and sales support roles can serve as a stepping stone for those looking to transition into more senior positions or pursue related careers in human resources, marketing, or business development. Typically, professionals who excel in these roles may be considered for promotions or transfer opportunities within their current organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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